Marcos Hurtado Castillo
Orlando,FL
Summary
Proven team player and highly motivated professional. Well-rounded skill set in customer service, inventory support, restaurant operations, and commercial cleaning. Always strive to provide exceptional service for employers and customers. Trustworthy and reliable employee seeking relevant hospitality opportunities. Dedicated and responsible professional with greater than 15 years work experience.
Overview
19
19
years of professional experience
Work History
Cashier Assistant & Order Expeditor
Pollo Campero
08.2024 - 11.2024
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
Prep Cook
Pho Hoa
02.2024 - 10.2024
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Customer Service Sales Assistant
Burlington Stores, Inc.
06.2024 - 08.2024
- Streamlined processes by maintaining accurate inventory records and implementing efficient store organization strategies.
- Optimized store presentation by creating visually appealing displays that effectively showcased items'' features and benefits.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Kitchen Hand
Wendy's
01.2024 - 05.2024
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Followed recipes and chef instructions to prepare food correctly.
Janitor
LA Fitness
01.2024 - 03.2024
- Reduced the spread of germs by sanitizing high-touch surfaces such as gym equipment and weights.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Passenger Service Assistant
Bags Inc.
05.2023 - 11.2023
- Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
- Provided exceptional customer service to diverse clientele, addressing individual needs and preferences.
- Assisted elderly passengers with boarding and deplaning, ensuring a smooth travel experience for all customers.
- Enhanced customer satisfaction by providing timely and efficient assistance to passengers with special needs.
Dishwasher
John & John's - A Pizza Shop
11.2022 - 05.2023
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Janitor
Flagship Facility Services Inc.
01.2023 - 04.2023
- Improved Orlando International Airport cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing all high-touch surfaces such as doorknobs and handrails.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
Dishwasher
Tomasino's Pizza
11.2022 - 04.2023
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Stocker
Publix
11.2022 - 01.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Line Server
La Lechonera
07.2022 - 10.2022
- Reduced wait times for guests by efficiently assembling meal components in a timely manner.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Kitchen Line Cook
La Lucha
12.2018 - 05.2021
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained a clean and organized workstation, ensuring compliance with health department regulations.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Barback
American's Bar & Grill
01.2016 - 05.2018
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demand throughout shift.
Sales Coordinator
John K Motos Repuestos
01.2006 - 12.2015
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients.
Education
High School Diploma -
Central Institute of Education
Caracas, Venezuela 05-2005
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Inventory support
- Retail operations
- Merchandise stocking and organizing
- Customer service-focused
- Facilities maintenance
- Kitchen cleaning and maintenance
- Food preparation
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Cashier Assistant & Order Expeditor
Pollo Campero
08.2024 - 11.2024
Customer Service Sales Assistant
Burlington Stores, Inc.
06.2024 - 08.2024
Prep Cook
Pho Hoa
02.2024 - 10.2024
Kitchen Hand
Wendy's
01.2024 - 05.2024
Janitor
LA Fitness
01.2024 - 03.2024
Passenger Service Assistant
Bags Inc.
05.2023 - 11.2023
Janitor
Flagship Facility Services Inc.
01.2023 - 04.2023
Dishwasher
John & John's - A Pizza Shop
11.2022 - 05.2023
Dishwasher
Tomasino's Pizza
11.2022 - 04.2023
Stocker
Publix
11.2022 - 01.2023
Line Server
La Lechonera
07.2022 - 10.2022
Kitchen Line Cook
La Lucha
12.2018 - 05.2021
Barback
American's Bar & Grill
01.2016 - 05.2018
Sales Coordinator
John K Motos Repuestos
01.2006 - 12.2015
High School Diploma -
Central Institute of Education
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