Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Marcos Lagunas

Marcos Lagunas

Pearland,TX

Summary

Proven leader and effective communicator, demonstrated at Splish Splash Carwash by enhancing team performance and customer satisfaction. Skilled in problem-solving and critical thinking, with a track record of improving operational efficiency. Known for a friendly attitude and adaptability, consistently achieving goals through teamwork and collaboration.

Overview

2025
2025
years of professional experience

Work History

Bombshells

Cook
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Learned and adapted quickly to new technology and software applications.

Carwash & Detail

Self Employed Services
06.2018 - 10.2024
  • Oversaw the development of comprehensive project plans, ensuring proper tracking of milestones and deadlines.
  • Enhanced team communication with regular meetings, ensuring smooth project execution and timely completion.
  • Analyzed project data to identify trends and areas for improvement, increasing overall productivity levels.
  • Negotiated contracts with vendors for optimal pricing, saving company resources without compromising on quality or service delivery standards.
  • Ensured adherence to safety regulations throughout project lifecycles, promoting a culture of responsibility among team members.

MCIP

Crew Leader
03.2024 - 06.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.

Manager's Assistant

Splish Splash Carwash
09.2016 - 09.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Increased market share with strategic business development efforts, expanding into untapped markets.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.

Education

High School Diploma -

Stanberry Home High School
Houston, TX
02.2015

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Dependable and Responsible
  • Multitasking Abilities
  • Excellent Communication
  • Critical Thinking
  • Multitasking
  • Flexible and Adaptable

Languages

Spanish
Professional Working
English
Professional Working

Timeline

MCIP

Crew Leader
03.2024 - 06.2024

Carwash & Detail

Self Employed Services
06.2018 - 10.2024

Manager's Assistant

Splish Splash Carwash
09.2016 - 09.2018

Bombshells

Cook

High School Diploma -

Stanberry Home High School

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Marcos Lagunas