Abraham Jacome Gonzalez
New York,NY
Summary
I am committed to helping others with the conviction that one can make a difference in other people's lives by giving the best of us. Sharing education, knowledge, and experience can help others understand and find meaning in their lives. I have a bachelor's degree in health psychology and a great personality. My commitment to impact significantly on others is what makes a difference in my performance at work. I always demonstrate values and respect for the dignity of those I am helping, placing them at the forefront of all decision making. Honesty, genuine friendship, responsibility, maturity, and transparency always work for me to build trust, unity, and growth. With my knowledge and education, I can be a great team partner. But with my experience and maturity, I can bring great ideas that will make a change. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Director of Operations
01.2018 - 01.2024
- I supervised the operational effectiveness of four recovery residences in New York State and travel to Queens, Staten Island, Brooklyn, and Liberty City weekly
- I gathered evidence-based information, providing new ideas for internal and external improvement
- I traveled to Florida twice a year and to Colorado once a year
- I assessed staff members’ daily performance, work of ethics, and operational effectiveness and made proposals for change
- I supervised residences weekly income, expenses, and debts contributing to decision-making
- I mentored General Managers & provided policies and procedures guidelines
- I organized training, spiritual retreats, supervision and coaching of residential staff.
Recovery Residence Manager
01.2009 - 01.2017
- I oversaw a caseload of 50 clients and provided a good level of care and person-centered care focusing on the client’s physical, mental and spiritual aspects
- I created recovery plans, engaging clients in service to others
- I provided home-like and healthy environment
- I managed to create good relationships with members to facilitate a sense of community and hospitality
- I fostered great relationships with residence landlord and neighbors
- I assume overall responsibility for the smooth operation of the residences
- I worked with clients from different backgrounds, beliefs, ethnicity, language, sexual orientation
- I fostered unity, service, growth, and a drug free environment in the residence
- I worked to offer Peer Support Community
- I Offered Pre-crisis and Crisis Support
- I coordinated over 10,000 12-step close and study meetings, impacting significantly people in recovery’s sobriety.
Recovery Residence Manager Assistant
01.2005 - 01.2008
- I Was the designated person responsible to address any immediate decision which would need to be met
- I assisted clients daily and helped them solve their issues
- I planned weekly Staff meetings creating production plans for all programming activities and events
- I managed daily incidents and emergencies following the internal residence protocols
- I answered phone inquiries, keeping a call log addressing every call appropriately
- I organized community activities to get people involved and support the organization with monetary donations
- I ensure that every client signed Confidentiality of Personal Agreement Form and stored every file
- I conducted BARC-10 – Brief Assessment of Recovery Capital to create recovery plan for every client
- I controlled client’s medication and kept a log form for each person
- I maintained a Recovery Support Meeting Attendance form daily.
Education
Bachelor of Science - Health Psychology
CUNY Hunter College
New York, NY06-2022
Skills
- Fluent in English & Spanish
- Effective Communication
- Efficient Problem-Solving
- Excellent Leadership
- Strong team building and coaching
- High Adaptability
- Excellent Customer Service
- Effective Time Management
- Good Computer Literacy
- 24 years of practicing the 12-step program and a deep understanding of it
- Ability to work independently and collaboratively
- Punctual
- Passion for Exceptional Hospitality
- Over 10 years of Management experience
- Over 5 years of assistant Director experience
- 5 years of residential administrative and operational experience
- Slack
- Conflict Management
- Google Suite
- Leadership training
- Strategic Planning
- Process Improvements
- Operations Oversight
- Scheduling and Coordination
- Workforce Planning
- Resource Allocation
- Operational Efficiency
- Business Management
- Strategic planning and execution
- Risk Mitigation
- Logistics Management
Certification
- 2024, Academy of Peer Services Certificates, Action Planning for Prevention and Recovery, An Overview of peer Wellness coaching, APS Policies, Essential Communication Skills, Human and Patient Rights in New York, Introduction to Person-Centered Principles, Creating a Person-Centered Service Plan, Ethics in Peer Support, Documentation for Peer support, Olmstead: The Continued Mandate of De-Institutionalization, The Goal is Recovery, The Historical Roots of Peer Support Services, The Importance of Advocacy, Trauma Informed Peer Support, The Rehabilitation Act and the Americans with Disabilities Act (ADA)
- 2024, American Heart Association, BLS Provider, CPR and AED Certificate
- 2011, CASAC, New York, 350 Hours Educational Hours, 1,2,3,4,5,6,7,8,9 Modules Completed
- 2010, Certificate of Recognition, The National Secretary of Migrant Affairs, Outstanding Participation in the Binational Health Fair
- 2009, Certificate of Completion Grassroots Fundraising Journal, GIFT Fundraising Training Series
Practicalexperience
- 25, Fundraising and Outreach campaigns.
- 25, Public Relation Management
- 25, Working with individuals and families struggling with substance abuse in recovery residence settings.
- 25, Practicing the 12-Steps Program.
- 25, Practicing code of ethics.
- 5, Working with Children with disabilities, using animal, occupational, environmental, and art therapy.
- 5, Working with homeless at sub-kitchens providing them food, resources for help, and faith-based volunteers for praying.
- 5, Volunteering at a foodbank handling food to people and storing food properly.
- 5, Hosting Fundraising Special events and Walkathons.
Degrees
- 2022, Hunter College, New York, Bachelor’s degree in science, Health Psychology, Religion
- 2008, University of the State of New York Education Department, High School Equivalency Diploma
- 2001, The Board of Education of the City of New York Community School District 15, Completion of 8th Year Intermediate School
Timeline
Assistant Director of Operations
01.2018 - 01.2024
Recovery Residence Manager
01.2009 - 01.2017
Recovery Residence Manager Assistant
01.2005 - 01.2008
Bachelor of Science - Health Psychology
CUNY Hunter College