Marcos lopez
San Antonio,TX
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
8
8
years of professional experience
Work History
Hauler
HEB Warehouse
San Antonio
07.2024 - Current
- Loaded and unloaded trailers with a pallet jack or forklift.
- Move pallets from door
Order Selector
H-E-B
San Antonio, TX
03.2023 - 06.2024
- Select cases of products and organize them on pallets to be sent to H-E-B stores.
- Performs work tasks in a safe manner, with accuracy and quality in work assignments.
- Wrap pallets tightly before being sent to stores.
Assistant Manager
Chick-Fil-A
03.2020 - 12.2022
- Learn both front of house and back of house.
- Managed 18 employees.
- I was able to order the inventory truck for the following week.
- I was able to understand the business so that I could make the best decision when it came to sending people on break, or sending people home early to balance out labor.
- Opening up the store and closing.
- Counting the safe at the end of the day to make sure it was the accurate amount, according to sales.
- Limit food waste every day to save food costs at the end of the month.
- Came up with strategies to help the business run more efficiently.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Monitored employee attendance records, timekeeping, and payroll information.
- Trained new employees to meet job requirements.
Grill Cook / Server / Manager In Training
Longhorn Steakhouse
01.2017 - 03.2020
- I learned both the front of house and the back of house.
- I gained a better understanding of how the restaurant industry works.
- Interacted with the guest to make sure that they were having the best experience.
- I learned how to lock up and arm the system.
- Open up the restaurant and begin to prep for the day.
- Understood and enforced food safety procedures.
- Communicated effectively with customers regarding orders and special requests.
- Made sure that all orders were filled in an accurate and timely manner.
- Kept work area clean at all times by sweeping floors, wiping down counters, tables with sanitizer solution and washing dishes, utensils properly after each shift.
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Monitored grill temperature to ensure proper cooking times.
- Monitored kitchen productivity and assessed overall productivity and workflow.
Education
High School Diploma -
01.2021
Skills
- Leadership
- Serve Safe Certified
- Money handling
- Fluent in Spanish
- Fluent in English
- Coaching
- Business Operations Understanding
- Public speaking
- Problem solving
- Employee coaching
- New hire training
Timeline
Hauler
HEB Warehouse
07.2024 - Current
Order Selector
H-E-B
03.2023 - 06.2024
Assistant Manager
Chick-Fil-A
03.2020 - 12.2022
Grill Cook / Server / Manager In Training
Longhorn Steakhouse
01.2017 - 03.2020
High School Diploma -
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