Marcos Luna
Fellsmere,FL
Summary
Proficient Manager dedicated to hiring top sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and problem-solver with proven team building and management success.
Overview
8
8
years of professional experience
Work History
Part-Time Sales Associate
Sherwin-Williams
Assistant Sales Manager
Sherwin-Williams
01.2022 - Current
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently.
- Assisted team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
Assistant Manager in Training
Sherwin-Williams
06.2021 - 01.2022
- Achieved high levels of customer retention through proactive engagement strategies tailored to individual needs.
Full-Time Sales Associate
Sherwin-Williams
06.2020 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote paint products.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Part-Time Sales Associate
Sherwin-Williams
11.2019 - 06.2020
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Home Depot
06.2017 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Machine Operator
SLP Tractor & Skid Services
06.2016 - 06.2017
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
Education
Associate of Science - Business Administration And Management
Indian River State College
Ft. Pierce, FL06.2021
High School Diploma -
Sebastian River High School
Sebastian, FL05.2017
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Goal-Oriented
- Exceptional customer service
- Multi-tasking strength
Timeline
Assistant Sales Manager
Sherwin-Williams
01.2022 - Current
Assistant Manager in Training
Sherwin-Williams
06.2021 - 01.2022
Full-Time Sales Associate
Sherwin-Williams
06.2020 - 06.2021
Part-Time Sales Associate
Sherwin-Williams
11.2019 - 06.2020
Sales Associate
Home Depot
06.2017 - 10.2019
Machine Operator
SLP Tractor & Skid Services
06.2016 - 06.2017
Part-Time Sales Associate
Sherwin-Williams
Associate of Science - Business Administration And Management
Indian River State College
High School Diploma -
Sebastian River High School