Marcos Mariona
Avondale,Arizona
Summary
Accomplished IT professional with expertise in network configuration and customer support, honed at Litchfield Elementary School District. Proven track record in enhancing technology integration and resolving complex technical issues. Adept at managing ticketing systems and fostering continuous learning, ensuring seamless operations and client satisfaction. Recognized for attention to detail and effective communication.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Tech II
Litchfield Elementary School District
Litchfield Park, Arizona
10.2022 - Current
- Supported staff and students with all IT-related issues on campus.
- Commute between multiple schools to provide necessary technical assistance.
- Managed incidents through a ticketing system for effective workflow tracking.
- Configured new trunk ports, access points, or switches as needed.
- Facilitated successful lesson plans by assisting staff with technology integration.
- Maintained and repaired classroom equipment and technology.
- Troubleshot technical issues for classroom audio-visual systems.
Smart Desk Technician Tier 1
All Covered
Phoenix, USA
10.2020 - 10.2022
- Resolved customer inquiries via calls, chats, and emails regarding ongoing incidents daily.
- Provided technical support and troubleshooting for end-user issues.
- Ensured clients received effortless support throughout incident resolution process.
- Maintained professionalism and respect for all clients during challenging interactions.
- Engaged collaboratively within team to enhance skills and improve service delivery.
- Actively participated in a positive team environment, fostering continuous learning opportunities.
- Documented technical procedures and user guides for reference.
IT System Administration/ Tech I
City of Phoenix Parks and Recreation
Phoenix, USA
08.2019 - 04.2020
- Upgraded and replaced outdated equipment after Windows 7 support ended.
- Onboarded city employees with new software and devices efficiently.
- Coordinated scheduled deliveries and installation appointments using Remedy Force ticketing system.
- Utilized PowerShell scripts to automate various operational duties.
- Gained experience in professional troubleshooting within an office environment.
- Maintained park facilities and equipment for optimal functionality.
- Replaced defective components or parts as needed.
Education
Associates of Applied Science - Network and System Administration
Estrella Mountain Community College
Avondale, AZ05.2020
Associates of Applied Science - Linux Networking Administration
Estrella Mountain Community College
Avondale, AZ05.2019
Associates of Applied Science - Microsoft Networking Technology
Estrella Mountain Community College
Avondale, AZ05.2019
High School Diploma -
Sierra Linda High School
Phoenix, AZ05-2013
Skills
- Network configuration
- Network troubleshooting
- Switch configuration
- Ticketing system management
- Hardware maintenance
- Customer support
- Documentation practices
- Attention to detail
- Routing protocols
- Continuous learning
Certification
CCNA CSCO14966336, Cisco, 2025
Timeline
Tech II
Litchfield Elementary School District
10.2022 - Current
Smart Desk Technician Tier 1
All Covered
10.2020 - 10.2022
IT System Administration/ Tech I
City of Phoenix Parks and Recreation
08.2019 - 04.2020
Associates of Applied Science - Network and System Administration
Estrella Mountain Community College
Associates of Applied Science - Linux Networking Administration
Estrella Mountain Community College
Associates of Applied Science - Microsoft Networking Technology
Estrella Mountain Community College
High School Diploma -
Sierra Linda High School