Marcos Matias
Scottsboro,AL
Summary
Dedicated Shift Leader with expertise in team supervision, safety processes, and operational efficiency. Proven track record in training staff and fostering a positive team atmosphere, ensuring exceptional customer service.
Overview
2
2
years of professional experience
Work History
Shift Leader
Chick-fil-A
02.2024 - 12.2025
- Supervised team members to ensure exceptional customer service and operational efficiency.
- Trained new employees on food safety standards and restaurant procedures.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Coordinated shift schedules, optimizing staff coverage during peak hours.
- Implemented training programs that improved team performance and service speed.
- Monitored food preparation processes to maintain quality assurance standards consistently.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Controlled food costs and managed inventory.
- Monitored food inventory and supplies to prevent waste.
Education
High School Diploma -
Scottsboro High School
Scottsboro, AL05-2025
Skills
- Positive attitude
- Team leadership
- Problem-solving
- Training assistance
- Team supervision
- Assigning work
- Safety processes and procedures
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Leader
Chick-fil-A
02.2024 - 12.2025
High School Diploma -
Scottsboro High School