Marcos Mejia
Las Vegas,NV
Summary
Dynamic and results-driven professional with experience at Carrabba’s Italian Grill, excelling in customer service and team leadership. Proven ability to enhance customer satisfaction through engaging interactions and efficient service. Skilled in bartending and problem-solving, fostering a welcoming atmosphere that increased repeat clientele. Adaptable and energetic, thriving in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Server/Bartender
Carrabba’s Italian Grill
08.2022 - 07.2025
- Prepared garnishes by evenly slicing and pitting fruits.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Visual Merchandiser
H&M Hennes & Mauritz
07.2012 - 02.2025
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
Education
Rancho High School
Las Vegas, NV2008
Skills
- Cool under pressure
- Problem-solving
- Team leadership
- High energy and stamina
- Multitasking Abilities
- Adaptable and flexible
- Team player
- Team member support
- Server training
- Foreign language proficiency
- Food running
- Safe food handling
- Cleanliness standards
- Customer service
- Memory retention
- Professional appearance
- Strong work ethic
Languages
Spanish
Native or Bilingual
Timeline
Server/Bartender
Carrabba’s Italian Grill
08.2022 - 07.2025
Visual Merchandiser
H&M Hennes & Mauritz
07.2012 - 02.2025
Rancho High School
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