Marcos Montanez
Coppell,TX
Summary
Dynamic Senior Field Operations Engineer with over a decade of experience in designing, deploying, and supporting enterprise-grade, large-scale event networks. Proven track record of leading technical teams and driving innovative solutions that enhance operational excellence in high-pressure environments. Expertise in integrating Cisco, Peplink, Meraki, and Ruckus platforms into resilient multi-WAN infrastructures, complemented by a strong foundation in advanced diagnostics and system optimization. Recognized for exceptional communication skills and a balanced approach to hands-on troubleshooting and strategic process improvement, ensuring the delivery of high-quality results and seamless project execution.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Field Operations Engineer – Internet Services
Encore Global
Coppell, TX
01.2023 - Current
- - Lead engineer for national-level event deployments, delivering high-availability production networks.
- - Designed and implemented resilient multi-WAN infrastructures leveraging Cisco, Peplink, Meraki, and Cradlepoint.
- - Standardized site survey SOPs, deployment playbooks, and reporting workflows.
- - Drove adoption of advanced connectivity solutions, including satellite backup links.
- - Provided strategic oversight for high-profile client accounts and event setups.
Field Operations Engineer
Encore Global
Coppell, TX
01.2022 - 01.2023
- - Directed logistical and technical support for nationwide events, boosting operational efficiency by 20%.
- - Supported network infrastructure for staff, attendee, and registration systems.
- - Enhanced team capability through training and certifications.
Event Manager
Encore Global
Coppell, TX
01.2018 - 01.2022
- - Oversaw event management including network builds, equipment installation, and site surveys.
- - Spearheaded workforce development through training programs.
- - Introduced mobile internet and disaster recovery solutions.
Education
AAS - Networking
Paris Junior College
Greenville, TX01-2012
Skills
- - Large-Scale Network Design & Deployment
- - Cisco Routing, Switching & Wireless
- - Peplink Multi-WAN & SpeedFusion Deployments
- - Meraki Switching & Wireless
- - Ruckus Wireless Solutions
- - Cradlepoint Mobile Internet Solutions
- - Disaster Recovery & Mobile Internet Projects
- - Asset Management & CapEx Procurement
- - Automation & Scripting (Python, Bash, GitHub)
- - Strategic Planning, Client Engagement & Documentation
- Cisco IOS
- Meraki Dashboard
- Peplink InControl2
- Ruckus SmartZone
- Cradlepoint NetCloud
- SolarWinds
- Wireshark
- Microsoft Visio
- Smartsheet
- GitHub
- Python
- Bash
- Customer support
- Wireless communications
- Maintenance planning
- Network configuration
- Asset management
- Relationship building
- Site inspections
- Project scheduling
- Project management
- Troubleshooting
- Analytics
Accomplishments
- - Spearheaded adoption of multi-WAN failover strategies, ensuring uptime in venues with unreliable infrastructure.
- - Designed and delivered temporary production internet services for thousands of concurrent users.
- - Authored and implemented SOPs, deployment templates, and reporting standards used across field teams.
- - Co-led internal technology committee testing advanced bonding and VPN solutions.
- - Recognized as primary point of escalation for complex incidents, resolving critical issues in real time.
- - Developed Python-based automation toolkit to streamline speed testing, device configuration, and logging.
- - Enhanced asset tracking with barcode reconciliation and Smartsheet dashboards.
- - Produced technical case studies and executive-facing documentation to strengthen client confidence.
Certification
- Cradlepoint CPCNP-5G Certification
- Cisco CCNA – In Progress (Target: 2024)
- Leadership Training – Completed Levels 100 and 200
Languages
English
Native or Bilingual
Timeline
Senior Field Operations Engineer – Internet Services
Encore Global
01.2023 - Current
Field Operations Engineer
Encore Global
01.2022 - 01.2023
Event Manager
Encore Global
01.2018 - 01.2022
AAS - Networking
Paris Junior College