Marcos Naranjo

• Provided top-tier customer service by assisting guests with check-ins, reservations, and inquiries.
• Ensured seamless guest experiences by handling check-outs, room assignments, and special requests.
• Managed phone calls, reservations, and billing transactions efficiently.
• Handled guest concerns with professionalism and efficiency, ensuring high satisfaction rates.
• Worked closely with team members to improve workflow and maintain a welcoming environment.

• Experienced and excelled in a fast-paced work environment.

• Trained to interact with customers to ensure they have a positive experience.
• Follow the food safety regulations and standards.

• Take orders from customers correctly and efficiently.

• Resolve customers' complaints when needed.

• Collaborated with team to quickly resolve customer complaints with appropriate action.