Marcos Naranjo
Miami,FL
Summary
Skilled in customer service and interpersonal communication, I excelled at Hotel Holiday Inn Express, enhancing guest satisfaction through efficient problem-solving and team collaboration. Proficient in Microsoft Office and POS systems, I efficiently managed high-pressure situations while demonstrating strong organizational skills. Seeking an opportunity to leverage strong communication and multitasking skills in a dynamic hospitality or customer service role.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Hotel Holiday Inn Express
Miami, FL
02.2024 - Current
- Provided top-tier customer service by assisting guests with check-ins, reservations, and inquiries.
- Ensured seamless guest experiences by handling check-outs, room assignments, and special requests.
- Managed phone calls, reservations, and billing transactions efficiently.
- Handled guest concerns with professionalism and efficiency, ensuring high satisfaction rates.
- Worked closely with team members to improve workflow and maintain a welcoming environment.
Crew Member
McDonald's
Miami, FL
05.2021 - 08.2021
• Experienced and excelled in a fast-paced work environment.
• Trained to interact with customers to ensure they have a positive experience.
• Follow the food safety regulations and standards.
• Take orders from customers correctly and efficiently.
• Resolve customers' complaints when needed.
• Collaborated with team to quickly resolve customer complaints with appropriate action.
Education
Bachelor of Science -
Miami Dade College
Miami, FL06-2027
High School Diploma -
Robert Morgan Educational Center
18180 SW 122nd Ave, Miami, FL 3317706-2023
Skills
- Excellent customer service and interpersonal communication
- Fast learner with strong adaptability in high-pressure environments
- Team collaboration and problem-solving abilities
- Efficient multitasking and attention to detail
- Cash handling and point-of-sale system proficiency
- Microsoft office (Word, PowerPoint, Outlook)
- Strong organizational and time management skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Desk Agent
Hotel Holiday Inn Express
02.2024 - Current
Crew Member
McDonald's
05.2021 - 08.2021
Bachelor of Science -
Miami Dade College
High School Diploma -
Robert Morgan Educational Center
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