Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Marcos Nieves

Chicago,IL

Summary

Dynamic Store Manager with 10 years of experience and a proven track record in enhancing customer satisfaction and driving sales through effective team leadership and strategic inventory management. Skilled in performance evaluation and cash handling, I excel at fostering relationships and implementing innovative solutions to elevate store operations and achieve long-term objectives.

Overview

11
11
years of professional experience

Work History

Store Manager

GameStop
Chicago, IL
07.2015 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Maintained accurate records of employee performance reviews.
  • Established customer service standards and monitored staff compliance.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Recruited, trained and supervised new employees.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Resolved customer complaints in a timely manner.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Updated and maintained store signage and displays.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Organized promotional events to increase product awareness.
  • Managed daily banking activities such as deposits and withdrawals.

Intern

University of Chicago Procurement and Payment
Chicago, IL
06.2014 - 08.2014
  • Reached out to partner companies for updates on documentation we had on record
  • Created spreadsheets detailing the Universities Expenses using Microsoft Excel
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Education

Associate of Arts - General Studies

Harold Washington College
Chicago, IL
08-2018

Skills

  • Scheduling
  • Problem solving
  • Excellent customer service
  • Delegation
  • Team leadership and coaching
  • Effective leader
  • Inventory management
  • Cash handling
  • Sales analysis
  • Visual merchandising
  • Employee training
  • Staff recruitment
  • Product promotion
  • Team leadership
  • Performance evaluation
  • Sales strategies

Languages

Spanish
Limited
English
Professional

References

References available upon request.

Timeline

Store Manager

GameStop
07.2015 - Current

Intern

University of Chicago Procurement and Payment
06.2014 - 08.2014

Associate of Arts - General Studies

Harold Washington College

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