Marcos Ochoa
Evanston,IL
Summary
Dynamic delivery driver with a clean driving record and exceptional customer service skills, honed at Uber. Proven ability to optimize routes and enhance customer satisfaction through timely deliveries. Dependable and reliable, consistently meeting tight deadlines while maintaining professionalism and strong client relationships. Committed to safety and efficiency in all operations.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Uber
02.2019 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Customer Service
Hometowns Coffee
10.2019 - 04.2025
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Provided excellent customer service, addressing concerns and resolving issues promptly.
- Achieved individual sales goals and customer service goals.
- Strengthened client relationships through exceptional customer service and prompt followups.
- Delivered exceptional customer service, addressing concerns and providing product recommendations.
- Analyzed customer feedback and provided solutions to improve customer service.
- Enhanced guest satisfaction with exceptional customer service and prompt issue resolution.
- Displayed very good communication and customer service skills.
Education
Bachelor Of Hospitality And Tourism Management - Tourism And Hospitality
Iutirla
Caracas, Venezuela 07.1994
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Loading and unloading
- Clean driving record
- GPS and route planning
- Safe driving record
- GPS navigation
- Map reading and navigation skills
- GPS operation
- Vehicle cleaning and maintenance
- Safe driver training
- Commercial driving
Languages
Spanish
Native or Bilingual
Timeline
Customer Service
Hometowns Coffee
10.2019 - 04.2025
Delivery Driver
Uber
02.2019 - Current
Bachelor Of Hospitality And Tourism Management - Tourism And Hospitality
Iutirla
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