Marcos Ojeda
Zephyrhills,FL
Summary
Strategic Operations Specialist with expertise in coordinating daily processes, optimizing workflows, and implementing training programs. Committed to compliance and safety, with a strong focus on data analysis and staff training. Skilled in fostering interdepartmental collaboration to enhance operational efficiency and develop procedures that ensure safety and productivity.
Overview
12
12
years of professional experience
Work History
Operation Specialist/Manager
Cambridge Security
Tampa, Florida
05.2022 - 08.2023
- Coordinated daily operations to improve service delivery and operational efficiency.
- Streamlined interdepartmental communication to enhance workflow and collaboration.
- Assisted in developing operational procedures to ensure process adherence.
- Streamlined communication between departments to improve workflow and collaboration.
- Assisted in developing operational procedures for improved process adherence.
- Monitored compliance with safety regulations to maintain a secure work environment.
- Facilitated problem-solving sessions to address operational challenges effectively.
- Supported training sessions for new staff on operational protocols and tools.
- Provided training and guidance to staff on operational procedures, policies, and regulations.
Armed Security Officer Supervisor
Bales S, Signal88 S, Treadmark S.,Paramount S.,
Tampa, Florida
01.2016 - 12.2021
- Supervised armed security personnel to ensure compliance with safety protocols.
- Trained new officers on emergency response procedures and security measures.
- Conducted regular inspections of premises to identify potential security threats.
- Led daily briefings to communicate shift objectives and operational updates.
- Collaborated with law enforcement agencies during security assessments and investigations.
- Implemented training programs to enhance team performance and situational awareness.
- Managed scheduling and deployment of security staff across multiple sites efficiently.
- Analyzed trends related to crime statistics in order to implement proactive strategies aimed at reducing risks associated with unlawful activities.
- Supervised the maintenance of equipment used in providing security services including firearms, radios, surveillance cameras.
- Adhered to safety protocols while handling firearms as well as other potentially dangerous equipment.
- Developed emergency response plans in case of fire, medical emergencies or other hazardous situations.
- Monitored performance of security staff and provided feedback in order to improve their effectiveness.
- Conducted training sessions to ensure proper execution of assigned duties by all personnel.
- Established relationships with local businesses to ensure safe working environments for employees.
- Coordinated with local law enforcement agencies in order to investigate any criminal activity occurring within the premises.
- Assisted in interviewing, hiring, evaluating employee performance, disciplining employees when needed and making recommendations for promotions and terminations.
- Remained alert at all times for any signs of criminal activity or suspicious behavior.
- Created schedules for shift rotations and assigned tasks to staff members accordingly.
- Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
- Monitored building access and identified all officials and employees before authorizing entrance.
- Maintained order and safety while providing customer service and information to facility visitors.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Tracked vehicles on premises, including license plate numbers.
- Mentored employees in handling issues with customers, tenants and other individuals.
- Apprehended trespassers and rule violators and removed from premises.
- Investigated security alarms, altercations and suspicious activity.
Stocker
Family Dollar
Wilmington, DE
12.2012 - 12.2015
- Stocked shelves with merchandise to create organized displays that enhance shopping experience.
- Unloaded deliveries and organized products for easy access on shelves.
- Managed inventory control through regular stock checks and replenishment.
- Lifted and transported materials of varying weights to facilitate efficient store operations.
- Implemented proper labeling for all items to enhance product visibility.
- Ensured cleanliness and safety standards throughout the store environment.
- Organized storage areas for efficient use of space.
- Collaborated with team members to ensure efficient store operations.
- Arranged merchandise for seasonal promotions to attract customer interest and drive sales.
- Assisted customers in locating products and addressing inquiries.
- Provided customer service by answering questions about product location, price and availability.
- Arranged merchandise in an attractive manner to promote sales.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Updated product labels to reflect accurate pricing.
Ikia
Forklift
Maryland, New York
12.2011 - 11.2012
- Completed day-to-day duties accurately and efficiently.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with team members to meet project objectives and deadlines.
- Updated and maintained databases with current information.
- Conducted testing of software and systems to ensure quality and reliability.
Education
High School Diploma -
Rafael Rocca
Puerto Rico11-1990
Skills
- Risk assessment
- Data analysis
- Compliance monitoring
- Operational procedures
- Inventory management
- Crisis management
- Staff training
- Interdepartmental communication
- Team collaboration
- Crisis management
Timeline
Operation Specialist/Manager
Cambridge Security
05.2022 - 08.2023
Armed Security Officer Supervisor
Bales S, Signal88 S, Treadmark S.,Paramount S.,
01.2016 - 12.2021
Stocker
Family Dollar
12.2012 - 12.2015
Ikia
Forklift
12.2011 - 11.2012
High School Diploma -
Rafael Rocca