Marcos Olivera Jr
Carteret,NJ
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in Slides processing and working in 24/7 uptime environment.
Overview
23
23
years of professional experience
Work History
Support Services Team Lead
Laboratory Corp Of America
12.2010 - Current
- Assist in the supervision of the day to day operations of the department
- Help lead the team in their daily processes and procedures
- Assist with preparation of laboratory specimens for analysis and testing
- Oversee routing of specimens to their respective prep areas
- Encourage process improvements and best practices
- Perform quality assurance checks to ensure efficiency and accuracy
- Resolve any production errors as requested by management
- Research and resolve any production errors while escalating when necessary
- Engage in continuous process and service level improvements
- Perform quality assurance checks to ensure efficiency and accuracy
- Responsible for enforcing and managing policies and procedures
- Perform administrative duties as needed
Support Services Team Lead
Genzyme Genetics
05.2004 - 12.2010
- Assist in the supervision of the day to day operations of the department
- Help lead the team in their daily processes and procedures
- Assist with preparation of laboratory specimens for analysis and testing
- Oversee routing of specimens to their respective prep areas
- Encourage process improvements and best practices
- Perform quality assurance checks to ensure efficiency and accuracy
- Resolve any production errors as requested by management
- Research and resolve any production errors while escalating when necessary
- Engage in continuous process and service level improvements
- Perform quality assurance checks to ensure efficiency and accuracy
- Responsible for enforcing and managing policies and procedures
- Perform administrative duties as needed
Slides Coordinator
Impath
06.2000 - 05.2004
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Education
High School Diploma -
Murry Bergtraum High School For Business Careers
New York, NY06.1990
Skills
- Bilingual
- Industry Best Practices
- LMS, Siebel, Oracle, Peoplesoft, Kofax
- Customer Needs Assessments
- Microsoft Certification
Timeline
Support Services Team Lead
Laboratory Corp Of America
12.2010 - Current
Support Services Team Lead
Genzyme Genetics
05.2004 - 12.2010
Slides Coordinator
Impath
06.2000 - 05.2004
High School Diploma -
Murry Bergtraum High School For Business Careers
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