Marcos Ortiz
Manchester,CT
Summary
Dynamic Operational Manager with a proven track record at J Ortiz Cleaning Services LLC, enhancing service visibility and customer satisfaction. Skilled in operations management and team leadership, demonstrated through improved service levels and quality control measures. Expertise in customer service and decision-making, achieving notable improvements in operational efficiency and product quality.
Overview
18
18
years of professional experience
Work History
Operational Manager
J Ortiz Cleaning Services LLC
12.2019 - Current
- Leveraging advertisements and partnerships with lead generation companies to increase service visibility..
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Developed strong relationships with clients, resulting in improved service levels.
- Coordinating resources and personnel to meet operational goals and deadlines.
Administrator Coordinator
Time to English
01.2015 - 10.2019
- Supervised school operations and managed student affairs to ensure a conducive learning environment.
- Administered contract processes and oversaw financial management to maintain organizational efficiency.
- Delivered classes both in-person and online, adapting to diverse learning needs and platforms.
Quality Analysist
Dânica
06.2010 - 12.2014
- Improved customer satisfaction ratings by diligently addressing complaints and implementing corrective actions.
- Enhanced product quality by meticulously analyzing and identifying areas for improvement in manufacturing processes.
- Established key performance indicators for the Quality Analysis team, driving a culture of continuous improvement within the department.
- Implemented process improvements based on Six Sigma methodologies, leading to notable enhancements in overall product quality.
English Teacher (Brazil)
Planet Idiomas
01.2007 - 12.2014
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
Education
Bachelor of Science - Social Sciences
Atlantic Union College
South Lancaster, MA06-2004
Skills
- Customer service
- Operations management
- Team leadership
- Decision-making
Languages
Spanish
Limited Working
Portuguese
Full Professional
Timeline
Operational Manager
J Ortiz Cleaning Services LLC
12.2019 - Current
Administrator Coordinator
Time to English
01.2015 - 10.2019
Quality Analysist
Dânica
06.2010 - 12.2014
English Teacher (Brazil)
Planet Idiomas
01.2007 - 12.2014
Bachelor of Science - Social Sciences
Atlantic Union College
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