MARCOS POLO
Manhattan,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Rep
Alorica
01.2020 - 10.2020
- Successfully managed a demanding workload in responding to telephone calls and emails
- Consistently provided superior quality, timely problem-solving to callers and e-mailers
- Tracked customer service cases and updated service software with customer information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Tech Support
Vimenca Bank
05.2016 - 10.2019
- Administer help desk software
- Train computer users as necessary
- Deployed, maintained and operated numerous devices such as
- PCs, smartphones, Tablets, projectors, and other devices.
- Enhanced user experience by addressing and resolving technical issues promptly.
- Mentored new Teen Tech Members, providing guidance on program goals and expectations.
- Provided second level support to the internal help desk to solve user concerns with specific applications
- Setting up of conference facilities (video and tele-conference), and providing technical support
- Resolved issues in the ticketing system both, remotely and physically
Cashier
PLS Metropolitan Check Cashing
01.2013 - 07.2013
- Consistently provided superior quality, timely problem-solving to callers and e-mailers
- Track transactions on balance sheets and report any discrepancies
- Performed hardware and software troubleshooting, maintenance, and installation as required by supervisor
Education
GED -
UTESA
Dominican Republic08.2020
Skills
- Account Updating
- Active Listening
- Problem-Solving Abilities
- Critical Thinking
- Data Entry
- Scheduling
- Data Collection
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Rep
Alorica
01.2020 - 10.2020
Tech Support
Vimenca Bank
05.2016 - 10.2019
Cashier
PLS Metropolitan Check Cashing
01.2013 - 07.2013
GED -
UTESA