Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Marcos Rangel

West Palm Beach,FL

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Hardworking and reliable, Highly organized, proactive and punctual with team-oriented mentality. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Customer Sales Associate

AutoZone
West Palm Beach, FL
07.2023 - Current
  • Assisted customers with product selection, ensuring the correct size and color was selected.
  • Reset store displays for special events and seasonal merchandise changes.
  • Researched information to identify and address customer problems.
  • Addressed customer inquiries regarding products, services, and promotions in a timely manner.
  • Listened to customer needs to identify and recommend best products and services.
  • Used product knowledge to suggest items to match client needs.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Processed payments for customer purchases using cash, credit cards, and other payment methods.
  • Communicated effectively with management about any issues encountered while helping customers.
  • Explained company offerings to promote products and services to clients.
  • Replenished stock shelves as needed to ensure adequate inventory levels were maintained at all times.
  • Demonstrated product options and explained use and features to customers.
  • Greeted and assisted customers to foster positive experiences.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Participated in staff training sessions related to sales techniques or customer service skills.
  • Stocked and rotated merchandise following visual merchandising requirements, direction, pricing and standards.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Made outbound customer calls to confirm installation details, clarify cancellation status or complete product sales.
  • Created price tags and merchandise signs for new items.
  • Performed daily opening and closing duties such as restocking shelves and tidying up the store area.
  • Cross-sold products to boost overall sales purchases.
  • Enforced store policies consistently while dealing with difficult situations involving unsatisfied customers.
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Organized merchandise displays to maximize visibility of featured items.
  • Operated register, handled cash and processed credit card transactions.
  • Provided information on product features and benefits to help customers make informed decisions.
  • Greeted customers in a friendly and professional manner.
  • Determined customer needs by asking questions and offering targeted options.
  • Worked closely with other departments within the organization to meet customer needs.
  • Identified customer needs by asking questions and advising on best solutions.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Replenished and arranged items to maintain appearance.
  • Helped customers by answering questions and locating merchandise.

Crew Member

AMC Theaters
West Palm Beach, FL
06.2022 - 04.2023
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Served food quickly for positive guest experiences.
  • Resolved customer complaints in a professional manner.
  • Scrubbed and polished counters to remove debris and food.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Explained current promotional information and items to patrons.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Assisted patrons in making menu selections.
  • Presented orders to guests within anticipated service times.
  • Organized and restocked supplies to support operations and team productivity.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Directed patrons to restrooms and other amenities within facility.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Assisted management with inventory control and stock ordering.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Took orders from patrons and input selections into store computer system.
  • Informed customers about daily specials in an engaging manner.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Stocked shelves and cases with new or transferred items.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Wiped down tables and equipment, swept and refilled stock.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Provided excellent customer service to maintain a positive atmosphere for guests.

Education

High School Diploma -

G Star School Of The Arts
West Palm Beach, FL
05.2023

Skills

  • Product Merchandising
  • Merchandise Rotation
  • Retail Security
  • Product Demonstration
  • Customer Engagement
  • Displays and Merchandising
  • Cash Register Operation
  • Credit Card Processing
  • Product and Brand Promotion
  • Suggestive Selling
  • Customer Service
  • Money Handling
  • Order Processing
  • Display Setup
  • Flexible Schedule
  • Cash Handling
  • Retail Store Operations
  • Self-Checkout Assistance
  • Product Recommendations
  • Policy and Procedure Adherence
  • Fluent in english
  • Retail Sales
  • Product Knowledge
  • Teamwork and Collaboration
  • Customer Assistance
  • Teamwork
  • Positive and Professional

Affiliations

  • Well versed Musician, Owner of Shea 65 a tribute to The Beatles
  • Knowledgeable historian
  • knowledgeable on older vehicles

Languages

English
Full Professional
Spanish
Limited
German
Limited

Timeline

Customer Sales Associate

AutoZone
07.2023 - Current

Crew Member

AMC Theaters
06.2022 - 04.2023

High School Diploma -

G Star School Of The Arts

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Marcos Rangel