Marcos Reitor
Plano,IL
Summary
Accomplished Human Resources Executive proactive in meeting company issues head-on with creative and innovative approach. Knowledgeable about changing industry and employment market demands. Expertise includes benefits administration, compensation structuring and recruitment. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
9
9
years of professional experience
Work History
HR Executive
Target
02.2022 - Current
- DEI District Captain
- Mentorship Captain
- TL development Captain
- HR manager for over 175 employees in retail setting
- 55 million dollar business
- Stimulated employee engagement, loyalty, and commitment to values and culture of company, resulting in 40% retention rate increase.
- Streamlined HR processes by implementing efficient workflows and reducing paperwork.
- Managed complex employee relations issues, conducting investigations and resolving conflicts fairly and efficiently.
- Developed comprehensive onboarding programs to ensure new employees'' smooth transition into the organization.
Coach/ Co Manager
Walmart
10.2020 - 02.2022
- Promotion to Operations Management/ Co Manager
- Lead, manage total store operations with focus on frontend operations including customer service, cash office, maintenance
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
- Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
Assistant Store Manager (ASM)
Walmart
04.2019 - 02.2020
- Manage total store operations of 80 million supercenter
- Assist with hiring/development of over 300 associates
- Perform Total Store financial, P&L operations
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
General Manager
Sundance Inc
08.2017 - 04.2019
- Manage a team of 40 employees
- Manage P&L including shrink management, labor, and sales growth/revenue, expense line
- Hire, coach, train all employees in positional functions, and duties
- Manage the overall functionality of the business
- Support other locations in the area, as well as provide mentorship, and career guidance opportunities
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
RELATIONSHIP BANKER
Citibank
10.2015 - 08.2017
- Exceeded Sales Quota's for Personal, and Branch Goals
- Regulated Compliance/ Operational Oversight for Branch- Relationship Consulted clients in a variety of areas to uncover needs
- Worked closely with entire Book of Business including with top 10% clients
- Opened and closed Branch Location with cash audits, over/ short reports/ alarm panel/ daily/ nightly sales recap/productivity
- Shared and uncovered Investment advice to refer over to Wealth Management
Education
Associate in Science (AS) - Information Technology
Southern New Hampshire University
Southern New Hampshire12.2023
Skills
- Operations
- Payroll
- Scheduling
- Training
- Profit & Loss
- Management
- Mentoring
- Operations Management
- Exit Interviews
- Onboarding and Orientation
- Talent Acquisition
- Recruitment and hiring
Timeline
HR Executive
Target
02.2022 - Current
Coach/ Co Manager
Walmart
10.2020 - 02.2022
Assistant Store Manager (ASM)
Walmart
04.2019 - 02.2020
General Manager
Sundance Inc
08.2017 - 04.2019
RELATIONSHIP BANKER
Citibank
10.2015 - 08.2017
Associate in Science (AS) - Information Technology
Southern New Hampshire University
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