Marcos Rodriguez
Finance Controller
Fernandina Beach,FL
Summary
An Accounting/Finance professional who implements and manages routine to complex accounting procedures and processes in a Shared Services environment. Possesses a critical eye for process improvements and utilizing automation where available. Qualifications include a Master's in Accounting and an MBA with eight years of professional hospitality accounting experience. Professional interests focus on accounting and leadership. In addition, fluently bilingual in English/Spanish, with twelve years of leadership/management experience.
Overview
14
14
years of professional experience
Work History
Shared Services Manager
Omni Hotels
Dallas , TX
08.2021 - 02.2024
- Support the Vice President of the Shared Services Center in implementing and maintaining management frameworks and service levels for all outsourced financial functions (governance, performance management, continuous improvement, service introduction, request management, vendor management, and financial management.)
- Provide day-to-day support to the properties relating to the administration, communication, and coordination of the outsourced shared services functions, including, but not limited to, Accounts Payable, Income Audit, Contract Management, and Commission towers.
- Develop and support the day-to-day work of the outsource partner and analyze/solve problems with the partner as needed
- Develop a deep understanding of the typical business challenges hotels may face with AP, Income Audit, Contract Management, and Commissions.
- Work with property stakeholders to resolve cash, AP, Income Audit, Contract Management, and Commission escalation issues/concerns.
- Liaise with properties, outsource partners, and other internal teams to help improve processes and system challenges
- Guide Accounts Payable, Income Audit, Contract Management, Commission, and OTA Audits/Virtual Credit Card functional areas
- Develop a strong focus on continuous improvement, efficiencies, and effectiveness monitoring with a keen eye on cost reduction with no quality erosion
- Support automation opportunities to accomplish process and cost improvement objectives
- Analyze data and collaborate with teams to create new insights and reporting on various hotel performance metrics of outsourced services
- Perform regular analysis to ensure efficient processing
- Support Company projects to ensure successful development and implementation
- Train properties on best practices in various processes
- Integrate and streamline systems related to SSC processes
- Integrate Manage Engine Service Desk
- Maintain controls and narratives for areas of responsibility
Sr Financial Analyst
Hyatt Shared Service Center
Moore , OK
03.2019 - 07.2021
- I assist the Director of Finance with accounting for all expenses and balance sheets for the Hyatt Shared Service Center and Hawaii, Caribbean, and Latin America Sales Offices.
- Researching and clearing all reconciling items by monitoring the month-end close process and providing operational information to support journal entries and reconciliations
- Monitor postings and movement in the general ledger
- Coordinate preparation, consolidation, and presentation of monthly forecast and annual budget
- Provide financial analysis of the forecast and budget data to Owners, Directors of Finance, and General Managers
- Provide Director of Finance supporting documents to Shared Service Invoices and more.
- Create a weekly journal entry for the Mobility Services International fees to the properties in North
- America and process the monthly bill back
- Create a weekly journal entry for Money Network fees and process the weekly bill back
- Process our centralized billing payments that are received by our Accounts Receivable team to all properties in North America, including franchises
- Process the monthly tax bill-back for North America, managed properties
- Process unclaimed property claims for the managed/owned properties in the USA
- Work with Next Technologies to implement guest-facing fiscal invoices in Mexico.
- Provide training for Accounts Payable to onboarding hotels
- Provide training in Income Journal to onboarding hotels DOF/ADOF/Income Audit Accountants
- Continuous improvement in our AP and AR processes looking to use RPA when available.
Accounting Supervisor
Hyatt Shared Service Center
Moore , OK
12.2016 - 02.2019
- Led both English and Spanish representatives to handle guest/company accounting activities by building and maintaining strong relationships with associates, as well as internal and external customers at multiple levels
- Responsible for the implementation and onboarding of Latin America properties to the Shared Services.
- Oversight and management of all guest billing inquiries, reconciling guests' bills, creating and certifying fiscal tax documents in Latin American Regions
- Compiled general ledger entries on short schedule with 100% accuracy
- Achieved Quality and Efficiency targets through coaching and motivation
- Created environment of "continuous improvement" through innovative solutions to challenges and department process enhancements
- Efficiently respond to feedback and information requests from properties
- Set up and improved accounting systems and processes to meet business needs and maximize operational success.
- Continue to develop and improve guest fiscal invoice process and abide by laws and requirements of Service Tax Administration in Mexico
Customer Service Supervisor
Dish Network LLC
Harlingen , TX
07.2010 - 05.2014
- Met all customer call guidelines including service levels, handle time and productivity
- Solved unresolved customer issues
- Promptly responded to inquiries and requests from prospective customers
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Strong leader of customer support staff
- Trained staff on operating procedures and company services
- Provided accurate, specific and timely performance feedback for CSRs
- Resolved associate, tool and service delivery issues revealed by statistical reports
Education
Master's - Accountancy
Emporia State University
08.2020
Master's - Business Administration - Accounting
Colorado Technical University
06.2019
BBA - Accounting
American InterContinental University
07.2018
Skills
- Financial Analysis
- Journal Entries
- General Ledger Accounting
- Balance Sheet Account Reconciliation
- Hyperion
- Bank Reconciliation
- Accounts Payable and Accounts Receivable
- Oracle
- Effective Project Completion
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Shared Services Manager
Omni Hotels
08.2021 - 02.2024
Sr Financial Analyst
Hyatt Shared Service Center
03.2019 - 07.2021
Accounting Supervisor
Hyatt Shared Service Center
12.2016 - 02.2019
Customer Service Supervisor
Dish Network LLC
07.2010 - 05.2014
Master's - Accountancy
Emporia State University
Master's - Business Administration - Accounting
Colorado Technical University
BBA - Accounting
American InterContinental University
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