Marcos Rodriguez
Bend,OR
Summary
Accomplished Training Coordinator and Certified Training Manager at Chipotle Mexican Grill, adept in leadership training and project management. Spearheaded innovative training systems, ensuring 100% validation of company standards and significantly enhancing guest experience. Excelled in coaching, mentoring, and developing high-performing teams, driving company values and operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Training Coordinator
Chipotle Mexican Grill
02.2021 - 07.2024
- Oversee training on-site of new restaurant openings by leading trainers with all tools, knowledge needed and lines of communication between NRO team, GM, trainers, and trainees.
- Ensure all training meets company standard through utilization of company tools and training guides completed 100% with validations of every member.
- Ensure each restaurant delivers excellent guest experience by ensuring food safety, food quality, and knowledge bases of GM and their apprentice.
- Training future Training Coordinators with side by side tactics to ensure knowledge and capabilities.
- Support a sustainable training culture based of the companies values. Keeping restaurant and leaders in store with up to date knowledge and available tools for companies standards. Building systems to continue driving company values after leaving NRO.
Certified Training Manager
Chipotle Mexican Grill
03.2017 - 07.2024
- Developing a strong team from crew to managers, to lead top performing operations that match company standard.
- Executing recruiting tactics to facilitate proper hiring for staffing needs. Ensuring quality from interview, to training processes.
- Developing training systems for efficacy and retention, while bringing each crew member to perform job duties with confidence.
- Build effective scheduling systems for maximized guest experience, and delivering top performance.
- Achieving our companies metrics of in store performance, guest experience. Managing profit and loss margins for high cash flow.
Education
High School Diploma -
Henry D. Sheldon
Eugene, OR06.2012
Skills
- Verbal and written communication
- Coaching and Mentoring
- Virtual Training
- Presentation
- Schedule Management
- Leadership training
- New hire on-boarding
- Project Management
- Attention to Detail
- Clear Communication
- Orientation and Onboarding
- Employee Interviewing
Accomplishments
- Opened 10 new restaurants for Chipotle, all attaining passing food safety audits.
- Achieved promotions of Restaurateur and Certified Training Manager as GM in Chipotle. This required passing PnL and company standard to be maintained for extended periods of time.
- Staffing - Worked directly with leadership teams to streamline hiring and onboarding process to rebuild two failing Chipotle locations to company standard.
Certification
Serv Safe certified
References
- Taylor Jones - Field Leader, Chipotle Mexican Grill - (503)510-2440
- Kenedi Di Depaltra - NRO Lead, Chipotle Mexican Grill - (360)953-7414
- Tim Atkinson - NRO Lead/Field Leader, Chipotle Mexican Grill - (505)274-3378
Timeline
Training Coordinator
Chipotle Mexican Grill
02.2021 - 07.2024
Certified Training Manager
Chipotle Mexican Grill
03.2017 - 07.2024
High School Diploma -
Henry D. Sheldon