Summary
Overview
Work History
Education
Skills
Timeline
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Marcos Sainz

Summary

Accomplished Professional offering 5+ years of experience providing excellent customer service, culture building, and streamlining operations in the spine industry. Known for building great relationships, communicating effectively, and having great positive energy. Skilled at optimizing performance, learning on the go, and product knowledge memorization. Hoping to leverage my professional background with my athletic/competitive background to get a sales role in the medical device industry.

Overview

3
3
years of professional experience

Work History

Field Operations Coordinator

AlphaTec Spine
01.2022 - Current
  • Played a key role in driving over 380 million in revenue by accurately sourcing and delivering our spine equipment in cooperation with hospital policies for case dates
  • Provided the sales force with the process, tools, and systems to optimize all aspects of their distributor experience.
  • Responsible for the South Central and Northeast Regions
  • Fully covered other territories as needed
  • Participated in our new product initiative to help promote a better experience in the OR.
  • Within a 2-month time frame became familiar with Anatomy and pathologies of the spine
  • Learned over 300 products, contents, and their alternates through on the job training
  • Acted as resource for new sales reps who were unfamiliar with processes and products
  • Built and maintained relationships and trust with and between reps to assist in the effective flow of inventory
  • Had 5 OR visits with different hospitals and reps to watch our products in use during surgery

Customer Service Solutions Specialist

AlphaTec Spine
06.2021 - 01.2022
  • 99.8% accuracy on orders placed via email, phone, and implant base
  • Overlooked all fedex tracking numbers to identify and find a solution to any shipment delays in our equipment
  • Vetted all orders to ensure a lighter work load up front for the field operations team
  • Managed and updated list of backorder products to be shipped out
  • Completed all set reassignments, inner field transfer replenishments, set extensions received from the field operations team
  • Acted as a resource to solve pricing questions a rep may have regarding whats on contract with the hospital

Associate Customer Solutions Representative

AlphaTec Spine
04.2021 - 06.2021
  • Took on new responsibilities to help alleviate the work load on the customer solutions representative team
  • Received and accurately applied purchase orders with a 99.9% success rate
  • Received and accurately entered customer surgery requisition forms to help generate an invoice
  • Successfully completed all replenishment requests via email, surgery req forms, and text with 100% accuracy

Education

BS - Financial Economics

University of Redlands
Redlands, CA
04.2019

Skills

  • Time Management
  • Quick Learner
  • Leadership
  • Problem Solving
  • Ability to connect
  • High Achiever (college athlete)
  • Employee Training
  • Coachable / Teachable
  • Active Reader
  • Accountable
  • Ability to Identify Customer Needs
  • Effective Communicator
  • Ability to Adapt
  • Task Prioritization

Timeline

Field Operations Coordinator

AlphaTec Spine
01.2022 - Current

Customer Service Solutions Specialist

AlphaTec Spine
06.2021 - 01.2022

Associate Customer Solutions Representative

AlphaTec Spine
04.2021 - 06.2021

BS - Financial Economics

University of Redlands

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Marcos Sainz