Marcos Salgado
Spring
Summary
Detail-oriented IT Field Support Technician with expertise in technical documentation and troubleshooting. Proven ability to enhance service efficiency and ensure seamless operations across diverse IT environments.
Overview
2
2
years of professional experience
Work History
IT Field Support Technician
La Michoacana Meat Market
Houston
09.2025 - Current
- Provided technical support for hardware and software issues across multiple locations.
- Provided technical support to users with a diverse range of IT issues.
- Troubleshot network connectivity issues to support uninterrupted operations.
- Configured IP addresses for new workstations and troubleshooted network problems.
- Conducted routine maintenance on computers and peripherals to ensure optimal performance.
- Set up printers, scanners, modems, routers, switches and other peripherals devices.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Installed and configured point-of-sale systems for efficient transactions.
- Documented support requests and resolutions to enhance service efficiency.
Amazon Delivery Helper
Davis Signature Logostic
Porter
06.2024 - 09.2025
- Ensured accurate delivery of packages to specified locations.
- Ensured timely completion of deliveries within designated areas.
- Supported drivers by efficiently loading and unloading packages to ensure timely deliveries.
- Organized packages for efficient loading onto trucks or vans.
- Partnered with team members to streamline delivery routes, enhancing overall delivery effectiveness.
- Communicated with customers regarding delivery schedules and inquiries.
- Delivered exceptional customer service to clients receiving packages, addressing inquiries and ensuring satisfaction.
- Followed safety protocols during all delivery operations and activities.
Education
High School Diploma -
Klein High School
Spring, TX06-2024
Skills
- Server maintenance
- Wireless networking
- Remote support
- Ticketing systems
- Troubleshooting and diagnosis
- System maintenance
- Technical documentation
- IT project coordination
- Tracking and documentation
- Attention to detail
- Analytical skills
- Critical thinking
- Customer service
- Team collaboration
- Effective communication
- Time management
- Safety compliance
- Safety management
- Electrical installation
- Electrical control systems
- Mechanical troubleshooting
- Hydraulic troubleshooting
- Mechanical testing instruments
- Instrument Calibration
Languages
English
Professional
Spanish
Full Professional
Timeline
IT Field Support Technician
La Michoacana Meat Market
09.2025 - Current
Amazon Delivery Helper
Davis Signature Logostic
06.2024 - 09.2025
High School Diploma -
Klein High School