Marcos Sanchez
Gila Bend,AZ
Summary
Multilingual customer service professional with advanced English and Spanish abilities. Demonstrated success in making callers feel comfortable and resolving diverse issues. Excellent communication and multitasking abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Hometown Hardware
GIla Bend, AZ
03.2023 - Current
- Greeted customers and provided friendly customer service.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Assisted customers by providing product information and recommendations when necessary.
- Verified that all prices were correctly scanned and totaled.
- Counted and balanced cashier drawers.
Medical Customer Service Representative - Remote
Envision Physicians Services
Gila Bend, AZ
11.2021 - 08.2022
- Answered inbound calls to provide information, answer questions or discuss payment options.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Ensured compliance with HIPAA regulations concerning patient privacy rights.
- Performed data entry tasks in order to update patient accounts accurately.
- Processed payments for medical services rendered using appropriate software applications.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Collected, posted and managed patient account payments.
- Completed day-to-day duties accurately and efficiently.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Tech Assistant
Arizona Diagnostic Radiology
Phoenix, AZ
09.2020 - 09.2021
- Adhered to strict HIPAA guidelines to maintain patient and medical record confidentiality.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Helped patients feel comfortable with procedures by explaining steps and answering questions.
- Reset examination rooms between appointments by cleaning surfaces and restocking supplies.
- Verified type of radiology procedure prior to exams using HIPAA guidelines for two identifiers.
- Performed quality control checks on imaging equipment to ensure proper functioning.
- Reviewed orders from referring physicians to determine appropriate examinations or treatments.
- Scheduled appointments based on patient needs and availability of resources.
- Managed inventory of supplies necessary for radiology procedures.
- Reviewed images for accuracy prior to submitting them for interpretation by the physician.
- Assisted physicians with biopsy and other invasive procedures as needed.
- Monitored patient vital signs throughout procedure if required.
- Organized charts, documents and supplies to maintain team productivity.
Medical Assistant
Medical Clinic of Arizona
Phoenix, AZ
10.2017 - 11.2020
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Communicated with doctors' offices to obtain medical records for patients.
- Administered injections, medications and treatments as directed by the physician.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assisted back office patient processes to reduce office wait times.
- Assisted with patient registration and paperwork, including verifying insurance coverage and collecting co-pays.
Education
Certificate of Completion - Medical Assistant
Pima Medical Institute
Phoenix, AZ10-2017
High School Diploma -
Gila Bend High School
Gila Bend, AZ05-2009
Skills
- Fluent in Spanish
- Fluent in English
- 45 Wpm Typing Speed
- Telephone Etiquette
- Call Documentation
- Customer Service
- Teamwork and Collaboration
- Inbound and Outbound Calling
- Policies and Procedures Adherence
- CRM Systems
- Medical Terminology Knowledge
- High-Energy Attitude
- Credit Card Payment Processing
- Billing Adjustments and Refunds
- Multi-Line Phone Systems
- Data Entry
- Computer Skills
- Microsoft Office Expertise
- Time Management
- Problem Resolution
- Verbal Communication
- Written Communication
- Friendly, Positive Attitude
- Office Administration
- HIPAA Compliance
- Insurance Verification
Certification
- Medical Assistant 2017
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Customer Service Cashier
Hometown Hardware
03.2023 - Current
Medical Customer Service Representative - Remote
Envision Physicians Services
11.2021 - 08.2022
Tech Assistant
Arizona Diagnostic Radiology
09.2020 - 09.2021
Medical Assistant
Medical Clinic of Arizona
10.2017 - 11.2020
Certificate of Completion - Medical Assistant
Pima Medical Institute
High School Diploma -
Gila Bend High School
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