Marcos Sauceda
Sacramento,CA
Summary
I am a people person that enjoys customer service and loves working on cars. I’m an experienced customer care specialist with over 20+years of expertise. I have worked in the customer service field for more than half of my life installing alarm systems, as a class A Truck Driver and providing customer support at Jiffy Lube. Skilled at operating various commercial trucks. Proficient in building client relationships, offering operational support. Known for strong problem-solving abilities, positive attitude, and dedication to ensuring customer satisfaction in high-pressure situations. Seeking a position that values and utilizes these valuable skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Truck Driver
Core-Mark International
West Sacramento, CA
11.2018 - 04.2020
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Loaded, balanced and secured product to safely transport goods.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Hooked and unhooked trailers from tractor and converter dollies.
- Drove trucks with capacities greater than three tons, including tractor-trailer combinations, to transport and deliver products, livestock or other materials.
- Utilized pallet jacks and forklifts to load and unload materials off trucks.
- Delivered customer orders to homes and places of business within established time frames.
- Retained valid proof of insurance and registration in vehicles.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Completed transfers at hubs and final destinations to keep routes on schedule.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Logged driving hours and fuel usage data on time to keep reports current.
- Conducted emergency roadside repairs, changed tires, replaced light bulbs and installed fuses and tire chains.
- Eliminated downtime and maximized revenue by providing top product shipment delivery quality control.
- Measured temperature of haul and refrigerated area of truck.
- Tracked daily logs to meet DOT regulations and financial paperwork to meet tax and other financial responsibilities.
- Recorded miles driven, packages delivered and signatures accumulated to appropriately maintain daily logbook.
- Secured material and products for transport by positioning pallets and securing lifting devices under, over or around loaded pallets.
Truck Driver
Tony's Fine Foods
West Sacramento, California
09.2013 - 11.2018
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Loaded, balanced and secured product to safely transport goods.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Hooked and unhooked trailers from tractor and converter dollies.
- Drove trucks with capacities greater than three tons, including tractor-trailer combinations, to transport and deliver products, livestock or other materials.
- Utilized pallet jacks and forklifts to load and unload materials off trucks.
- Delivered customer orders to places of business within established time frames.
- Retained valid proof of insurance and registration in vehicles.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Completed transfers at hubs and final destinations to keep routes on schedule.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Logged driving hours and fuel usage data on time to keep reports current.
- Conducted emergency roadside repairs, changed tires, replaced light bulbs and installed fuses and tire chains.
- Eliminated downtime and maximized revenue by providing top product shipment delivery quality control.
- Measured temperature of haul and refrigerated area of truck.
- Tracked daily logs to meet DOT regulations and financial paperwork to meet tax and other financial responsibilities.
- Recorded miles driven, packages delivered and signatures accumulated to appropriately maintain daily logbook.
- Reviewed transportation and shipping tags to verify accuracy of inventory counts.
- Reported delays, accidents and other traffic and transportation situations to other drivers by using telephones and mobile two-way radios.
- Secured material and products for transport by positioning pallets and operating lifting devices under, over or around loaded pallets.
Driver, Install Tech
Safe Security Solutions
Sacramento, CA
01.2010 - 09.2013
- Performed job tasks while complying with company's safety procedures and guidelines.
- Worked with team members to install and maintain quality installations and customer satisfaction.
- Delivered goods and services to customers on time and in excellent condition.
- Repaired equipment with new parts and replaced inoperable items.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Maintained clean tools, test equipment, and work trucks & cars.
- Coordinated efforts with other workers involved in installing and maintaining equipment and components.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Provided key information to customers, educating on equipment, products and services.
- Troubleshoot equipment issues to retain positive customer satisfaction. Installed alarms and camera systems.
- Achieved consistently high customer scores and referrals due to exceptional service.
- Managed and monitored different small to medium scale installations in schedule and budget.
- Hoisted, measured, tested and drilled for various products safely and efficiently.
- Documented daily mileage, gas and other data.
- Drove trucks to and from job sites to deliver workers and supplies.
- Verified contents of inventory loads against shipping papers to determine discrepancies.
- Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
- Managed technicians while leading and delegating job assignments, tracking project statuses and resolving issues to maximize productivity.
- Provided effective demonstrations of alarm and camera systems so that customers understood how to use each feature.
Education
Will Explain - General Studies
Natomas High School
Sacramento, CASkills
- Refrigerated trailers operation
- Customer-oriented
- Clean MVR
- Cargo handling
- Route management
- XATA operation proficiency
- Trained in California Interstate DOT safety regulations
- Courteous and polite demeanor
- Efficient trip planner
- Planning ability
- Air Brake Certification
- Dependable and reliable
- Class A license
- Mechanical recoveries
- Assisting customers
- Preventive maintenance
Languages
English
Professional
Accomplishments
- Continuously maintained an accident and incident-free driving record for more than 17- years.
- Maintained consistent and on-time delivery record with 100% of all orders arriving on-time or ahead of schedule.
- Delivered shipments to customers throughout North Western & Southern region averaging over 300+ miles daily.
- Consistently maintained high customer satisfaction ratings.
Certification
- Truck Driver A License - First certified 2003 (Core-Mark International)
- Forklift Driver Training & Certification - First Certified 2003 (Core-Mark International)
- DOT Certified - First Certified 2003 (Core-Mark International)
Education and Training
other
Timeline
Truck Driver
Core-Mark International
11.2018 - 04.2020
Truck Driver
Tony's Fine Foods
09.2013 - 11.2018
Driver, Install Tech
Safe Security Solutions
01.2010 - 09.2013
Will Explain - General Studies
Natomas High School