Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Marcos Serrano

Kenosha,WI

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Motivated professional with extensive experience in customer service, sales and administrative tasks. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Meat Department Manager

Skogen's Festival Foods
10.2019 - Current
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Reduced errors in data entry for improved accuracy with thorough attention to detail and double-checking work.
  • Increased overall office efficiency with proficient use of computer software, including Microsoft Office Suite and CRM systems.
  • Coordinated scheduling for multiple employees, ensuring optimal coverage during peak hours and minimizing overtime costs.
  • Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Boosted sales through strategic merchandising of meat products, creating eye-catching displays and promotions.
  • Managed budgets for labor costs, inventory control, and ordering supplies while maintaining desired profit margins.
  • Evaluated employee performance, providing constructive feedback and coaching to facilitate professional growth within the team.

Meat Lead/Meat Cutter

Save A Lot Food Stores
01.2017 - 10.2019
  • Exercised butchery competence in the completion of temperature evaluations and the accurate documentation of heat status.
  • Supplied and trained personnel on matters of cleanliness, client interactions, and various types of meat cuts.
  • Enforced approved safety codes and cultivated an orderly and systematic environment.
  • Supplied and trained personnel on matters of cleanliness, client interactions and various types of meat cuts.
  • Accepted and examined deliveries of meat, providing outstanding products.
  • Ensured correct use of machinery, inclusive of mincers, slicers and sausage fillers.
  • Implemented exceptional customer service techniques by fulfilling specialized requests and wholesale orders.
  • Supervised 2 store associates.
  • Cleaned, sanitized and organized food speed racks, bins, dry storage racks and chemical storage room.

Apprentice Meat Cutter

Pick N Save
01.2018 - 06.2018
  • Ensured correct use of machinery, inclusive of mincers, slicers and sausage fillers.
  • Accepted and examined deliveries of meat, providing outstanding products.
  • Exercised butchery competence in the completion of temperature evaluations and the accurate documentation of heat status.
  • Exercised butchery competence to maintain proper food temperatures.
  • Processed shipments and maintained organized stock shelves.
  • Managed a high customer volume in an efficient manner by accurately cutting, wrapping and weighing products.
  • Adhered to all department procedures for safety management, meat handling and prevention of cross-contamination.
  • Removed incoming merchandise from trucks and stocked display cases with new items according to rotation policies.
  • Responded to customer questions with friendly and knowledgeable service to answer questions about cuts and types of meat.

Meat Cutter

Sam's Club
05.2014 - 04.2017
  • Maintained facility compliance with health codes, sanitation requirements and license regulations.
  • Exercised butchery competence to maintain proper food temperatures.
  • Accepted and examined deliveries of meat, providing outstanding products.
  • Ensured correct use of machinery, including mincers, slicers, and sausage fillers.
  • Enforced approved safety codes and cultivated an orderly and systematic environment.
  • Placed supply orders and managed stocking of new goods.
  • Determined effective department schedules and delegated work to employees.
  • Coached team members on equipment safety, food handling and merchandising techniques.

Meat Clerk

Jewel Osco
06.2013 - 04.2014
  • Processed all sales transactions accurately and in a timely fashion.
  • Helped customers select products that best fit their personal needs.
  • Informed customers about all product lines and services offered by the company.
  • Built and maintained effective relationships with peers and upper management.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Marked clearance products with updated price tags.
  • Verified that all merchandising standards were maintained on a daily basis.

Cashier / Shoes

Kohl's
06.2012 - 06.2013
  • Presented a friendly and positive attitude while communicating clearly with customers and colleagues.
  • Maintained flexibility to work a varied schedule that included nights and weekends.
  • Remained standing for prolonged periods of time, in addition to repeated walking, bending, stretching and occasional lifting.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Verified that all merchandising standards were maintained on a daily basis.

Education

Associate of Arts - Criminal Justice

Gateway Technical College
Kenosha, WI
05.2026

High School Diploma -

Round Lake Senior High School
Round Lake, IL
2013

Skills

  • Cheerful and energetic
  • Strong communication skills
  • Organized
  • Excellent multi-tasker
  • Team leadership
  • Manager/Leader
  • Fast Typing Speed
  • Proofreading and Editing
  • Software Proficiency
  • Microsoft Suite Expertise
  • Administrative Support
  • QuickBooks Proficient
  • Payroll Management
  • Labor Laws Expertise

Accomplishments

  • Supervised team of 15-20 staff members.
  • Manager of 5 years in Retail/Meat Dept.
  • 5 years of office, clerical and leadership experience.
  • Certified Food Safety Manager (2022)
  • College student (Criminal Justice)
  • Microsoft Suite Expert/Payroll Expert
  • Journeyman Meat Cutter earned with Apprenticeship.
  • Community Involved

Certification

  • Food Safety Manager Certification, Skogen's Festival Food's - March 2022

Timeline

Meat Department Manager

Skogen's Festival Foods
10.2019 - Current

Apprentice Meat Cutter

Pick N Save
01.2018 - 06.2018

Meat Lead/Meat Cutter

Save A Lot Food Stores
01.2017 - 10.2019

Meat Cutter

Sam's Club
05.2014 - 04.2017

Meat Clerk

Jewel Osco
06.2013 - 04.2014

Cashier / Shoes

Kohl's
06.2012 - 06.2013

Associate of Arts - Criminal Justice

Gateway Technical College

High School Diploma -

Round Lake Senior High School

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