Marcos Solorzano
Litchfield
Summary
Versatile Store Director with a 34-year background working in retale sales in the los angeles and phoenix area. Effective at setting sales targets, ensuring high-quality customer service and working on store displays. A professional and hardworking individual manages and supervises up to 100 to 500 employees. Collaborative Store Director effective in overseeing day-to-day store operations and maintaining loyal customer base utilizing exceptional customer service acumen. Strongly focused and outgoing with over 34 years of hands-on experience in Grocery retail environments. Effectively handle multiple customer issues with accuracy and professionalism. Strong computer and cash register operations abilities. Goal-oriented Store Director dedicated to developing creative strategies to optimize profitability and expand store's traffic. Powerful communication and leadership skills paired with expertise in store management and loss prevention. Bringing over 34 years of comprehensive experience steering strategic business initiatives to support high-growth goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Store Director
El Super Market
Phoenix, AZ
04.2016 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
Store Manager /Merchandiser
El Tapatio Markets
Los Angeles, CA
01.2001 - 12.2015
- Created merchandising plans based on customer buying habits and trends in the industry.
- Developed promotional strategies to increase sales of featured products.
- Organized displays according to company standards and specifications.
- Analyzed inventory levels and made adjustments accordingly for maximum profitability.
- Collaborated with vendors to negotiate pricing, delivery dates, and other terms of sale.
- Maintained a clean and organized work environment at all times.
- Set up attractive window displays that encouraged customers to enter the store.
- Performed regular price checks on select items throughout the store location.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
Store Manager
Gigante Super Markets
Los Angeles, CA
02.1998 - 01.2001
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Education
High School Diploma -
Bell Gardens High School
Bell Gardens, CA06-1987
Skills
- Vendor Relationship Development
- Finance and Accounting
- Retail Management
- People Management
- Delegation
- Sales Leadership
- Strategic Planning
- Payroll Management
- Customer Service Management
- Store Merchandising
- Employee Training
- Team Development
- Operations Management
Affiliations
- running
- play golf
Languages
English
Professional
Spanish
Professional
Accomplishments
- #1 store manager with highest growth in the company
- Best Perishable Margins in the company
- Hitting shrink goal for 3years straight
Certification
- forklift trainer
- certifies food handlers
Timeline
Store Director
El Super Market
04.2016 - Current
Store Manager /Merchandiser
El Tapatio Markets
01.2001 - 12.2015
Store Manager
Gigante Super Markets
02.1998 - 01.2001
High School Diploma -
Bell Gardens High School
- forklift trainer
- certifies food handlers
Similar Profiles
George MenaGeorge Mena
Assistant Manager (Meat Department) at El Super MarketAssistant Manager (Meat Department) at El Super Market
Yessenia LeyvaYessenia Leyva
Front End Supervisor at El Super MarketFront End Supervisor at El Super Market
Brittany MendozaBrittany Mendoza
Customer Service Cashier at El Super MarketCustomer Service Cashier at El Super Market