Marcos Souza
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
10
10
years of professional experience
Work History
CEO
Starline
Ashland, MA
05.2019 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
- Brainstorm strategic marketing techniques
- Installed kitchen countertops
- Installed cabinets
- Installed all sink components (Minus Plumbing)
- Fabricate and polish stone
- Small remodeling work/tasks
- Maintained building facility in good working order
- Install granite/quartz backsplashes
- Guide customer through every single step of renovations/product choice
Vehicle Detailer/Wrapper
GT Auto Spa
Oldsmar, FL
05.2020 - 08.2023
- Maintained clean, tidy and safe work environment.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Certified in Paint Correction
- Certified Ceramic Coating Installer
- Disassemble vehicle for wrapping
- Reassemble vehicle
- Install vinyl wrapping
Loan Processor
Guaranteed Rate
Remote
06.2019 - 04.2021
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
Solutions Manager
Verizon Wireless
Shrewsbury, MA
08.2017 - 05.2019
- Aligned multi-teams efforts behind unified solution promotion strategies, creating overarching strategies for customer guidance and communication.
- Maintained deep technical background knowledge in product parameters in order to facilitate authoritative communications with customers.
- Investigated product fault trends, analyzing negative feedback and returned product reports for evidence of problematic development and production practices.
- Collaborated with product engineering teams to implement requested features and address weaknesses in processing.
- Designated team shift schedules.
- Coached team members to raise their commission 10% month over month.
- Handled large sums of money for over night deposits.
Solutions Specialist
Verizon Wireless
Natick, MA
06.2015 - 08.2017
- Scheduled appointments for further services.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Recommended new products and services to customers.
- Provided IT support/fixed any product with a screen.
- Installed glass shield protectors.
- Installed operating systems, set up emails and updated programs.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
Business Development Associate
Bernardi Toyota
Framingham, MA
09.2013 - 06.2015
- Engaged with customers to build business relationships.
- Communicated with local groups to best serve them in the search of a new vehicle.
- Developed business pipeline using cold and warm techniques.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of people looking for a new purchase
- Verified work aligned with service levels agreed and client requirements.
Education
High School Diploma -
Framingham High School
Framingham, MA05.2015
Skills
- Change Management
- Project Management
- Fiscal Management
- Regulatory Compliance
- Business Start up
- Contract Management
- Public Relations
- Program Leadership
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Vehicle Detailer/Wrapper
GT Auto Spa
05.2020 - 08.2023
Loan Processor
Guaranteed Rate
06.2019 - 04.2021
CEO
Starline
05.2019 - Current
Solutions Manager
Verizon Wireless
08.2017 - 05.2019
Solutions Specialist
Verizon Wireless
06.2015 - 08.2017
Business Development Associate
Bernardi Toyota
09.2013 - 06.2015
High School Diploma -
Framingham High School