Marcos Souza
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
10
10
years of professional experience
Work History
CEO
Starline
05.2019 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
- Brainstorm strategic marketing techniques
- Installed kitchen countertops
- Installed cabinets
- Installed all sink components (Minus Plumbing)
- Fabricate and polish stone
- Small remodeling work/tasks
- Maintained building facility in good working order
- Install granite/quartz backsplashes
- Guide customer through every single step of renovations/product choice
Vehicle Detailer/Wrapper
GT Auto Spa
05.2020 - 08.2023
- Maintained clean, tidy and safe work environment.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Certified in Paint Correction
- Certified Ceramic Coating Installer
- Disassemble vehicle for wrapping
- Reassemble vehicle
- Install vinyl wrapping
Loan Processor
Guaranteed Rate
06.2019 - 04.2021
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
Solutions Manager
Verizon Wireless
08.2017 - 05.2019
- Aligned multi-teams efforts behind unified solution promotion strategies, creating overarching strategies for customer guidance and communication.
- Maintained deep technical background knowledge in product parameters in order to facilitate authoritative communications with customers.
- Investigated product fault trends, analyzing negative feedback and returned product reports for evidence of problematic development and production practices.
- Collaborated with product engineering teams to implement requested features and address weaknesses in processing.
- Designated team shift schedules.
- Coached team members to raise their commission 10% month over month.
- Handled large sums of money for over night deposits.
Solutions Specialist
Verizon Wireless
06.2015 - 08.2017
- Scheduled appointments for further services.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Recommended new products and services to customers.
- Provided IT support/fixed any product with a screen.
- Installed glass shield protectors.
- Installed operating systems, set up emails and updated programs.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
Business Development Associate
Bernardi Toyota
09.2013 - 06.2015
- Engaged with customers to build business relationships.
- Communicated with local groups to best serve them in the search of a new vehicle.
- Developed business pipeline using cold and warm techniques.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of people looking for a new purchase
- Verified work aligned with service levels agreed and client requirements.
Education
High School Diploma -
Framingham High School
Framingham, MA05.2015
Skills
- Change Management
- Project Management
- Fiscal Management
- Regulatory Compliance
- Business Start up
- Contract Management
- Public Relations
- Program Leadership
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Vehicle Detailer/Wrapper
GT Auto Spa
05.2020 - 08.2023
Loan Processor
Guaranteed Rate
06.2019 - 04.2021
CEO
Starline
05.2019 - Current
Solutions Manager
Verizon Wireless
08.2017 - 05.2019
Solutions Specialist
Verizon Wireless
06.2015 - 08.2017
Business Development Associate
Bernardi Toyota
09.2013 - 06.2015
High School Diploma -
Framingham High School