Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Marcos Tavares

Yonkers,NY

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

7
7
years of professional experience

Work History

Lead Server

The Club At Briarcliff
12.2022 - Current
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Conducted meetings with management to discus operational issues and develop ways to improve services.

Food Service Specialist

Foodtown
08.2019 - 10.2020
  • Monitored inventory and promptly reported food items requiring reorder.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Maintained order and cleanliness of work areas to conform with health codes.

Deli Manager

Ray’s Deli
01.2016 - 10.2019
  • Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
  • Reduced costs by controlling portion sizes and eliminating all types of waste.
  • Prepared and led food service training programs to teach staff various tasks.

Pizza Chef Assistant

Giovanni’s Restaurant
05.2017 - 07.2019
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Stocked freezers and refrigerators to maintain adequate supply of ingredients.

Food Service Team Member

Five Star Premier Residences
09.2017 - 05.2018
  • Complied with company service standards and adhered to inventory and cash control procedures.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.

Education

Business Administration And Management

Westchester Community College
Valhalla, NY

High School Diploma -

West Side High School
New York City, NY
07.2018

Skills

  • Capital improvement planning
  • Multitasking
  • Fluent in Spanish
  • People skills
  • Reliable and trustworthy
  • Issue and conflict resolution
  • Guest Relations Management
  • Critical Thinking
  • Willingness to Learn
  • Positive and Friendly Attitude
  • Attention to Detail
  • Sales Techniques

Languages

Spanish
Native or Bilingual

Timeline

Lead Server

The Club At Briarcliff
12.2022 - Current

Food Service Specialist

Foodtown
08.2019 - 10.2020

Food Service Team Member

Five Star Premier Residences
09.2017 - 05.2018

Pizza Chef Assistant

Giovanni’s Restaurant
05.2017 - 07.2019

Deli Manager

Ray’s Deli
01.2016 - 10.2019

Business Administration And Management

Westchester Community College

High School Diploma -

West Side High School

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Marcos Tavares