Marcos Tovar
Orange,USA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Accounting Bookkeeper
C&S Construction Enterprises
Orange, CA
02.2025 - Current
- Managed financial records and bookkeeping processes to ensure accuracy and compliance.
- Oversaw accounts payable and receivable, facilitating timely payments and collections.
- Reconciled bank statements monthly, identifying discrepancies and implementing corrective measures.
- Prepared financial reports for management, providing insights into budgetary performance and cash flow.
- Developed budgeting forecasts based on historical data analysis to guide strategic planning initiatives.
After-School Instructor
UTT Middle School
Tustin, CA
08.2023 - Current
- Managed and maintained a dedicated classroom space for after-school activities, ensuring a conducive learning environment and smooth operations.
- Developed engaging and educational activities for students, fostering dynamic and interactive learning experiences.
- Collaborated with fellow instructors and school staff to align after-school programs with educational goals, organized extracurricular events, and mentored new teachers.
Head Freshman, Girls, and JV coach / Varsity Assistant Coach
El Modena High School Wrestling
Orange, California
09.2022 - Current
- Served as a role model and leader for student-athletes, fostering personal and athletic development through mentorship.
- Adapted coaching techniques based on understanding of children's behavior and psychology, ensuring effective guidance.
- Took independent responsibility for team management, maintaining a structured and productive environment.
- Demonstrated strong work ethic and dedication, contributing to training sessions, strategy development, and team motivation.
Server
El Ranchito
Columbus, OH
05.2021 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables concurrently, demonstrating efficiency and strong time management skills.
- Collaborated with kitchen staff to ensure timely order delivery and adherence to menu standards.
- Trained new servers on restaurant policies, menu items, and service techniques to maintain quality.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Associate
Dick's Sporting Goods
Orange, California
10.2021 - 10.2025
- Provided excellent customer service by addressing inquiries, resolving issues, and handling difficult situations professionally and empathetically.
- Assisted customers with online and curbside orders, ensuring a seamless shopping experience and offering product recommendations based on individual needs.
- Maintained inventory levels, restocked merchandise, and performed physical tasks to optimize sales opportunities and ensure efficient store operations.
- Utilized product knowledge and adapted communication style to enhance customer satisfaction and accommodate individual preferences.
- Assisted customers with account setup, troubleshooting, and inquiries via phone support, while ensuring confidentiality of sensitive information.
- Utilized company software for tracking customer interactions, processing orders, and escalating complex cases to appropriate teams or managers for resolution.
- Worked flexible hours, including weekends and holidays, to meet business needs and collaborate with team members to improve overall customer experience.
- Resolved customer complaints promptly and satisfactorily, providing product recommendations based on customer needs.
- Managed 30+ calls from customers per day
Customer Insurance Representative
Allstate Insurance
Orange, CA
02.2023 - 07.2023
- Processed payments and assisted customers with insurance needs promptly, ensuring timely transactions and addressing inquiries.
- Conducted regular check-ups on customers to ensure satisfaction and resolve any concerns or inquiries, providing exceptional customer service.
- Collaborated with a team to achieve sales targets and meet customer expectations, maintaining accurate records of interactions and transactions.
- Demonstrated expertise in insurance policies and coverage options, assisting clients in selecting appropriate policies based on their needs and financial situations.
- Proactively reached out to existing clients to discuss potential adjustments in coverage due to life events or changing needs, staying informed about industry trends and regulatory changes.
Customer Service Representative
Irvine Park Railroad
Orange, California
06.2017 - 04.2021
- Operated as a cashier, handling transactions accurately and efficiently while demonstrating sales skills to maximize revenue and promote additional offerings.
- Stocked inventory to maintain optimal product availability and offered customers accurate information about products and services, providing personalized recommendations based on preferences or past purchase history.
- Managed difficult customer situations with professionalism and empathy, analyzing feedback to identify trends and suggest improvements for business.
- Collaborated with other departments to ensure prompt resolution of customer concerns, contributing to overall customer satisfaction and enhancing the visitor experience at the park.
Education
Associate of Science - Business Administration Major, Business Analytics
California State University, Fullerton
Fullerton, CA08.2024
Mathematics
California State University, Fullerton
01.2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Memory retention
- Professional attitude
Certification
CPR Certification (adult + child)
AED Certification (Automated External Defibrillator)
First Aid Certification
Crisis Prevention / De-escalation Training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Accounting Bookkeeper
C&S Construction Enterprises
02.2025 - Current
After-School Instructor
UTT Middle School
08.2023 - Current
Customer Insurance Representative
Allstate Insurance
02.2023 - 07.2023
Head Freshman, Girls, and JV coach / Varsity Assistant Coach
El Modena High School Wrestling
09.2022 - Current
Customer Service Associate
Dick's Sporting Goods
10.2021 - 10.2025
Server
El Ranchito
05.2021 - Current
Customer Service Representative
Irvine Park Railroad
06.2017 - 04.2021
Mathematics
California State University, Fullerton
Associate of Science - Business Administration Major, Business Analytics
California State University, Fullerton