Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcos Trujillo

Covina,CA

Summary

Driven professional with a proven track record at Applebee's Grill + Bar, enhancing customer satisfaction and restaurant efficiency through exceptional communication and multitasking proficiency. Skilled in guest relations and team collaboration, consistently delivering results by improving service delivery and operational workflows. Demonstrates a warm and friendly demeanor, ensuring a welcoming atmosphere for all guests.

Overview

2024
2024
years of professional experience

Work History

Host

Applebee's Grill + Bar
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Answered customer questions about hours, seating, and menu information.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.

Caregiver

Aveanna Heathcare
04.2022 - 05.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.

Cart Attendant

Walmart
05.2018 - 07.2019
  • Cleared parking lot of litter and foreign debris.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
  • Periodically disinfected carts preventing spread of disease.
  • Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
  • Removed broken and unserviceable carts from inventory for repair.
  • Assisted in training new hires on proper procedures related to cart attendant responsibilities, fostering teamwork and collaboration.
  • Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
  • Maintained clear traffic pathways throughout the parking lot by removing abandoned carts in a timely fashion.
  • Improved customer satisfaction by efficiently collecting and organizing shopping carts in a timely manner.
  • Offered carts to patrons.
  • Assisted customers with loading and unloading purchases, providing exceptional service and support.
  • Maintained an organized cart retrieval system to ensure consistent availability for customers during peak hours.
  • Enhanced store appearance by regularly cleaning and maintaining cart storage areas and entryways.
  • Demonstrated strong attention to detail when inspecting carts for potential hazards or damage before returning them to circulation.
  • Gathered and consolidated carts, freeing up additional cart return spaces.
  • Collected carts left in parking areas and returned to retail stores.
  • Assisted co-workers in restocking and conducting inventory of store.
  • Completed other assigned duties such as stocking shelves or bagging groceries when necessary, demonstrating versatility within the role.
  • Collaborated with team members to maintain clean, safe, and presentable store premises at all times.

Education

High School Diploma - General Education

Northview High School
Covina, CA
06.2015

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Team player mentality
  • Adaptable to change
  • Exceptional communication
  • Guest Relations
  • Promotional knowledge
  • Impression management
  • Greeting guests
  • Customer service expertise
  • Cleaning and sanitation
  • Interactive communication skills
  • Food Running
  • Table Bussing
  • Guest complaint resolution
  • Guest Engagement
  • Hospitality service expertise
  • Safe Food Handling
  • Performance Improvement
  • Warm and Friendly
  • Flexible and Adaptable
  • Reliable and Trustworthy
  • Team Player
  • Attention to Detail
  • Active Listening and Communication
  • Workflow Coordination
  • Staff Coordination
  • Large Party Preparation
  • Wait List Management
  • Hospitality best practices
  • Company Policy Compliance
  • Calendar and Scheduling Software
  • Supply Management
  • Shift Management
  • Bank Deposit Preparation
  • DoorDash Familiarity
  • Teamwork and Collaboration
  • Problem-Solving

Timeline

Caregiver

Aveanna Heathcare
04.2022 - 05.2023

Cart Attendant

Walmart
05.2018 - 07.2019

Host

Applebee's Grill + Bar

High School Diploma - General Education

Northview High School

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