Marcos Valera
Puyallup,WA
Summary
Coaches and mentors security professionals in conflict de-escalation, crowd management, and emergency response. Diligent professional with superior leadership and critical thinking skills. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
5
5
years of professional experience
Work History
Security Supervisor
Allied Universal
11.2023 - 11.2024
- Conducted thorough investigations into incidents of theft, vandalism, or other breaches of security.
- Participated in periodic drills simulating various emergency situations to test preparedness levels.
- Oversaw work of on-site security staff to maintain optimal guest security standards.
- Fostered positive work environment by promoting teamwork, open communication, and professional development opportunities.
- Managed security team and ensured effective communication among staff members.
- Maintained up-to-date knowledge of relevant laws, regulations, and industry trends affecting security operations.
- Trained new security personnel on safety protocols, emergency response, and surveillance techniques.
- Enforced company policies regarding employee conduct, visitor access controls, and property protection measures.
Overnight Stocker
Fred Myers
12.2021 - 10.2024
- Removed cardboard and pallets and replaced overstock to keep sales floor and stockroom organized and tidy.
- Interpreted packing lists, pick lists and planograms to properly stock and merchandise products.
- Maintained clean and organized store to avoid hazards and contaminants.
- Assisted customers in locating products, managing heavy items and reaching high-level merchandise.
Restaurant Manager
Burger King
01.2020 - 03.2021
- Sought to improve business operations continuously through team training, customer engagement, and marketing strategy.
- Maintained compliance with health code and sanitation requirements.
- Inspected restaurant equipment and identified maintenance issues.
- Responded to guest concerns and complaints to achieve positive resolution.
- Monitored daily cash flow, reconciling discrepancies and preparing accurate financial reports.
- Improved team knowledge and abilities by training each in proper procedures and standards.
- Established professional relationships with cooks, staff and customers to increase rapport.
Skills
- Employee schedule coordination
- Skilled in conflict resolution
- Emergency Response
- Security team leadership
- Crisis Management
- Employee performance evaluation
- Time Management
- Critical Thinking
Language
English Native
Spanish Fluent
Arabic Conversational
Timeline
Security Supervisor
Allied Universal
11.2023 - 11.2024
Overnight Stocker
Fred Myers
12.2021 - 10.2024
Restaurant Manager
Burger King
01.2020 - 03.2021