Marcos Vela
McAllen,TX
Summary
Self-motivated Medical Records Specialist with expertise in scanning and indexing medical records to correct chart. Bilingual individual with pleasant attitude and desire to help in any capacity. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
19
19
years of professional experience
Work History
Area Sales Manager
Pure Energy Advertising
Weslaco, TX
12.2022 - 11.2023
- Planned, developed and implemented sales strategies in an assigned region.
- Conducted market research to identify customer needs and trends.
- Developed pricing policies and negotiated contracts with customers.
- Analyzed sales data to determine areas of improvement for the organization.
- Managed a team of sales representatives in order to achieve maximum results.
- Provided training and guidance on product knowledge, selling techniques and customer service.
- Monitored performance of sales representatives against goals set by management.
- Identified new business opportunities within the region through networking activities.
- Maintained relationships with existing clients to ensure their satisfaction with products and services offered.
- Resolved customer complaints in a timely manner while ensuring high levels of customer satisfaction.
Flow Manager
Meraki Solar LLC
McAllen, Texas
08.2020 - 12.2022
- Coached, mentored and trained team members in order to improve their job performance.
- Initiated new projects that resulted in increased productivity across all departments.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Recruited and hired qualified candidates to fill open positions.
Medicaid Collections Supervisor
DHR Health
Edinburg, Texas
01.2005 - 05.2020
- Directed collection staff to ensure timely and efficient contact with customers regarding past due accounts.
- Monitored daily work flow of the collection staff, providing feedback and coaching as needed.
- Identified potential problem accounts and developed plans of action to prevent delinquency.
- Investigated escalated customer inquiries or disputes concerning billing errors or discrepancies.
- Reviewed customer payment arrangements for appropriateness based on account history.
- Maintained accurate records of all collections activities including communications with customers.
- Managed a high volume of incoming calls from customers inquiring about their past due accounts.
- Researched customer account information using available resources such as credit bureaus or online databases.
- Produced weekly and monthly performance measurement reporting for collection teams.
- Performed research and due diligence to resolve issues.
Education
Some College (No Degree) - Business Administration
Laredo Community College
Laredo, TXSkills
- Market and competitive analysis
- Presentations and proposals
- Sales Enablement
- Consultative and relationship selling
- Reporting and documentation
- Team Supervision
- Client resolution
- Employee Retention
- Staff Training
- Staff hiring
- Expense Reporting
- Office Management
- Billing
- Customer Service
- Administrative Support
- Operations Management
- Training and coaching
- Organizational Skills
Languages
Spanish
Professional
English
Native/ Bilingual
Timeline
Area Sales Manager
Pure Energy Advertising
12.2022 - 11.2023
Flow Manager
Meraki Solar LLC
08.2020 - 12.2022
Medicaid Collections Supervisor
DHR Health
01.2005 - 05.2020
Some College (No Degree) - Business Administration
Laredo Community College