Summary
Work History
Education
Skills
Timeline
Generic

Marcos Velasquez

New York,United States

Summary

Organized and dependable candidate successful at managing multiple priorities, while providing fast, high-quality customer service to guests in any professional setting. Adaptable individual with expertise in personnel development, team collaboration and resolving issues with customers, residents and management.

Work History

In Seat Runner

New York Yankees
03.2024 - Current
  • Enhanced customer satisfaction by efficiently delivering food and beverages to guests in a timely manner.
  • Provided excellent service to patrons, ensuring positive dining experiences and repeat business.
  • Assisted waitstaff with taking orders and attending to guest needs, contributing to a smooth workflow.
  • Collaborated with kitchen staff, facilitating accurate order placement and prompt food preparation.
  • Maintained cleanliness of dining area, ensuring a comfortable environment for guests during their meal.
  • Managed multiple tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Resolved customer complaints or concerns promptly, demonstrating dedication to exceptional service standards.
  • Contributed to team success by consistently providing support to other staff members as needed.
  • Monitored food and beverage supplies, assisting with restocking when needed.

Porter

Century Management
01.2024 - Current
  • Maintained, swept, mopped, wiped down all laundry rooms, break room and restrooms.
  • Enhanced customer satisfaction by maintaining a clean, safe and welcoming environment for all building occupants.
  • Used vacuum to clean carpeted areas in offices, lobbies and corridors.
  • Supported facility operations with efficient waste disposal, recycling, and sanitation practices.
  • Operated compactor for smooth trash removal transition.
  • Demonstrated versatility in tasks performed, adapting to various responsibilities as needed within the facility''s operation schedule.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Stored supplies safely and securely to prevent theft and damage.

Doorman

Century Management
01.2024 - Current
  • Provided exceptional customer service, fostering positive relationships with residents and enhancing their living experience.
  • Collaborated with building management to address resident concerns quickly and effectively.
  • Contributed to a clean and orderly environment by maintaining the lobby area and entrances daily.
  • Monitored surveillance cameras regularly to ensure safety within the premises at all times.
  • Handled sensitive information discreetly while maintaining accurate records of visitor logs and incident reports.
  • Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
  • Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
  • Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
  • Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
  • Relieved guests of luggage and connected with porters for delivery to rooms.

Education

High School Diploma -

Herbert H. Lehman Highschool
New York, NY

Skills

  • Facility Cleaning
  • Materials Organization
  • Customer Service
  • Heavy Lifting
  • Trash pickup
  • Building Maintenance
  • Work Planning and Prioritization
  • Safety and Security
  • Grounds Maintenance
  • Building Supervision

Timeline

In Seat Runner

New York Yankees
03.2024 - Current

Porter

Century Management
01.2024 - Current

Doorman

Century Management
01.2024 - Current

High School Diploma -

Herbert H. Lehman Highschool

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Marcos Velasquez