Marcos Villa
Las Vegas,NV
Summary
Dedicated and detail-oriented professional with extensive experience in retail management and customer service. Proven ability to manage inventory, create effective social media content, and enhance customer engagement. Able to demonstrate exceptional organizational and interpersonal skills with a commitment to excellence. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Store Manager
Zaragoza Jewelers
10.2017 - Current
- Promoted to Manager in January 2023 - Expertise in buying and selling gold and diamonds - Create and manage social media posts to drive customer engagement and sales - Order and receive merchandise, including daily use items and special orders - Price new inventory and categorize it in the shopkeeper system. - Provide extraordinary customer service, enhancing customer satisfaction and loyalty -Had a total increase of sale of 1,859.24% -In the last year sold 2 rings separately each at $10,000
Education
Advanced Honors High School Diploma - Advanced Honors High School Diploma
Eldorado High School
Las Vegas, NV06.2016
Skills
- Gold and diamond transactions
- Knowledge on changing watch bands for various brands ie Rolex, Cartier, Breitling
- Capable of removing & adding watch links on various styles of band types
- Proficient at setting time and date on stated watch brands
- Social media content creation
- Inventory management and pricing
- POS system proficiency
- Exceptional customer service
- Strong interpersonal and communication skills
- Ability to enhance customer engagement
- Bilingual in English and Spanish
References
Available upon request
Timeline
Store Manager
Zaragoza Jewelers
10.2017 - Current
Advanced Honors High School Diploma - Advanced Honors High School Diploma
Eldorado High School
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