Marcos Zapata

Directed customer service team efforts in issue resolution to improve satisfaction levels.
Established training programs and upheld service standards for consistent performance.
Monitored performance metrics to support strategic decision-making in service enhancements.
Partnered with construction area managers and trade field managers to manage warranty operations. Enhanced collaboration between the sales and construction departments to address warranty-related challenges promptly.

Facilitated contract negotiations and successfully closed deals for all pre-owned vehicles across department. Resolved customer complaints promptly to maintain satisfaction and loyalty. Supervised daily operations to ensure high standards of customer service.