Marcos M. Santiago Ortiz
Harrisonburg,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities Hardworking and passionate ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Delivery Technician
Buddy's Home Furnishings
Harrisonburg , VA
05.2021 - 01.2022
- Responsible for all incoming and sold inventory
- Assisted in weekly inventory reconciliation
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered, assembled, and demonstrated merchandise in customers homes.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Fostered positive working relationships with regular customers.
- Performed walk-around on delivery vehicle before leaving the store to verify correct and safe operating order.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Updated General Manager frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Created and submitted delivery logs daily.
- Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
- Loaded and secured items in trucks to avoid damage to merchandise during delivery.
- Updated routes based on weather and road conditions in real time
- General Manager, Connie Morris 540-209-5285
Construction
Lok Construction
Winchester , VA
06.2018 - 04.2021
- Utilized hammers, saws, squares, levels and fastening devices to complete projects.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Observed safety regulations on job sites to minimize accidents.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
Warehouse Associate
Vanmeter
Winchester , VA
02.2015 - 11.2018
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed inventory control, such as counting and stocking merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Wrapped pallets in shrink wrap prior to loading.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Checked packages and merchandise for damage and notified vendors.
- Consistently lifted materials weighing as much as 100 pounds.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Operated forklifts to transfer inventory to and from target destinations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Completed over 300 customer orders each day in warehouse setting.
Frame Builder
Masco Cabinetry
Mt Jackson , VA
06.2010 - 09.2015
- Accurately and safely installed wall, roof and floor structures according to blueprints, customer requests and available inventories.
- Used nail guns, saws and grinders safely and without incident for entire employment.
- Cut, measured and shaped wood after inspecting blueprints, build areas and work orders.
- Examined wood, work areas and supplies for defects and damage prior to completing projects to determine accurate timelines and prices of projects.
- Reviewed work orders to accurately prepare inventories of materials, equipment and tools.
- Maintained detailed daily work records to accurately determine final costs for customers and supervisors.
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
- Followed protocols and stayed organized to provide personal and teammate safety.
- Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
- Measured and marked cutting lines on materials using pencil or chalk and marking gauge.
- Completed tasks according to technical document requirements and specifications to work with accuracy.
- Safely operated electric cordless and hammer drills and cutting torches.
- Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
- Aligned and squared frames and forms for installation.
Education
Luis Muñoz Marin High School
Yauco, P.R.06.1999
Skills
- Efficiency and Time Management
- Traffic Laws and Regulations
- Delivery and Shipment Records
- Customer Relationships
- Loading and Unloading
- Forklift Operation
- Customer Experience
- Heavy Lifting
- Ability to Lift 50 Pounds
- Time Management
- Dependability and Honesty
- Warehousing and Delivery
- Inspection Checklists
- Valid Driver's License
- GPS and Route Planning
- Delivery Verification
- GPS Navigation
- Attention to Detail
- Customer Service
- Effective Customer Service
- Verbal and Written Communication
- Safe Driving Techniques
- Vehicle Cleaning and Maintenance
- Hand Trucks
- Daily Vehicle Inspections
- Operational Efficiency
- Material Handling Equipment
- Customer Order Fulfillment
- Team Goals
- Order Picking and Processing
- Defensive Driving
- Inventory Records
- Mileage Tracking
- Pre-Trip and Post-Trip Inspections
- Stock Inventory
- Effective Planning
- Federal Laws
- Customer Retention
- Quality Assurance
- Inventory and Stocking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Delivery Technician
Buddy's Home Furnishings
05.2021 - 01.2022
Construction
Lok Construction
06.2018 - 04.2021
Warehouse Associate
Vanmeter
02.2015 - 11.2018
Frame Builder
Masco Cabinetry
06.2010 - 09.2015
Luis Muñoz Marin High School
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