Marcos Silva

- Led user support, ensuring timely issue resolution and enhancing user satisfaction.

- Managed server infrastructure for optimal uptime and reliability. - Implemented and managed Azure cloud solutions, reducing operational costs by 20%.

- Administered email services (Microsoft Exchange Online, Office 365) for security and reliability.

- Oversaw on-premises and cloud server administration, focusing on security and backups.

- Conducted data analysis, improving decision-making and business efficiency. - Negotiated contracts, reducing costs by 15% without compromising quality.

- Developed custom solutions using PowerApps, VBA, MS Access, PowerShell, and SQL, streamlining processes and reducing manual work by 40%.

- Sets team, technology and process strategy to ensure alignment with present and possible future business needs.

Mapping and implementation of improvements in detailed engineering processes and preparation for the work of the submarines. Using tools such as VBA Excel, MS Access, SQL to make automatic the tasks of Engineers and technicians. By increasing the capacity of specialists to analyze information, quality in the standardization of documentation, thus allowing speed and quality on the job delivery.

Training extra classes and summer classes for Microsoft Excel Basic and Advanced.