Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline
Generic

Marcos Ayala

Sandy,UT

Summary

I have a lot of experienc with customer service. I have a lot of knowledg with Mechanica experienc working on vehicles too. I have a few years of management experience.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Drain Technician

Any hour
Provo, UT
09.2024 - Current
  • I work on drains in the house. I work on them when there not draining.

DI Technician

Cullighan water
Salt Lake City, UT
10.2021 - 08.2024
  • I service the DI tanks and get them ready for deliveries, run chemical to clean out the tanks and ready for service
  • Repair tanks and prep new ones, stack them in the warehouse for future use.

Mechanic

Purcell Tire and Rubber
Salt Lake City, UT
10.2019 - 09.2021
  • I perform repairs on diesel trucks with brake systems and alignments on gas cars and trucks
  • Do oil changes and some tire replacement.

Service Technician

Big O Tires
Tucson, AZ
02.2016 - 09.2019
  • I fixed brakes and alternators along with starters and tune ups and performed alignments.

Service Technician

Holmes Tuttle Ford
Tucson, AZ
05.2014 - 01.2016

I performed routine maintenance on vehicles for ford modules, such as oil changes,tire rotations and brake services along with flushes.

General Service Technician

Goodyear Auto Service Center
Tucson, AZ
06.2010 - 04.2014

I did maintenance on all makes and modles for oil changes and flushes. I repaired brake systems and replaced parts and tires. I did alignments with test drives.

Head Lot Porter

Fairway
Las Vegas, NV
02.2006 - 04.2010

I greeted customers who dropped off their vehicles for service. I made the schedule for my employees and I also cleaned bathroom stalls when our cleaning services weren't available.

Service Manager

Meineke Car Care Center
Las Vegas, NV
04.2003 - 01.2006

I opened the store and wrote up estimates for repairs. I handed the books with cash and inventory. I worked on vehicles when my technicians were over whelmed.

Education

Computer Networking - College

Brown Mackie College
Tucson, AZ
08-2016

Adult Education Program - G.E.D

Pima Community College
12-2011

Skills

  • Pre-trip inspection protocols
  • Retail sales
  • HR sourcing
  • Mobile devices
  • Performing regular vehicle safety checks
  • Computer operation
  • Report writing
  • Cargo van operation
  • Auto Repair
  • Workplace health and safety regulatory compliance
  • Adobe Acrobat
  • Microsoft Excel
  • Blueprint reading
  • Google Docs
  • Typing
  • Post-trip inspection protocols
  • Supervising experience
  • Mechanical knowledge
  • Project management
  • Appointment scheduling
  • Crew management
  • Warehouse management
  • Customer complaint resolution
  • Suspension
  • Vehicle inspections
  • Interpersonal skills
  • Inside sales
  • Multitasking
  • Maintenance management
  • Driver's License
  • Cleaning
  • Basic math
  • Delivery detail verification
  • Ductwork
  • Communication skills
  • Continuous improvement
  • Problem-solving
  • Management
  • Customer service
  • Automotive repair
  • Oil Change
  • Sales
  • Snow plowing
  • Load & unload
  • Construction
  • Machine maintenance
  • Analytical thinking
  • Automotive Service
  • Van driving
  • Quality control
  • Mentoring
  • Respiratory protection
  • Brake Repair
  • Time management
  • Assistant manager experience
  • Windows
  • Decision making
  • Computer networking
  • Operations management
  • Materials handling
  • Task prioritization
  • Team management
  • Pneumatic systems
  • SharePoint
  • Commercial vehicle
  • Retail management
  • Customer inquiry handling
  • Drain cleaning
  • Improving operational efficiency
  • Calipers
  • Automotive Diagnostics
  • Outdoor work
  • Team motivation (leadership skill)
  • Math
  • Team development
  • Lube Tech
  • Microsoft Outlook
  • Adaptability
  • Auto Technician
  • Plumbing
  • GPS
  • Writing skills
  • Grinding
  • Microsoft Powerpoint
  • Delivery driver experience
  • Safe work practices
  • Automotive customer service experience
  • Mechanical troubleshooting
  • Dealership experience
  • Mechanical repair
  • Voltmeter
  • HVAC
  • Attention to detail
  • Woodworking
  • Driving
  • Diesel Engine Repair
  • Maintaining an organized workspace
  • Mechanical systems repair
  • Auto service management
  • Customer support
  • Upselling
  • Record keeping
  • Equipment troubleshooting
  • Microsoft Word
  • Microsoft Office
  • Human resources
  • Auto Mechanic
  • Warehouse operations
  • Conflict management
  • Industrial equipment
  • Safety management experience within manufacturing industry
  • Pricing
  • Order entry
  • Live chat
  • Software troubleshooting
  • Call center management
  • Field service
  • Warehouse experience
  • DOT (Department of Transportation) regulations
  • Truck repair experience
  • Phone etiquette
  • Electrical systems
  • Organizational skills
  • Van driver
  • Leadership
  • Customer relationship building
  • Call center
  • Cash handling
  • Customer service problem-solving
  • Computer literacy
  • Warehouse supervisor experience
  • Mechanic repairs on most vehicles
  • Alignment [Tool] use
  • Negotiation
  • Operating heavy equipment
  • Fleet management
  • Reach truck
  • Driver communication tools
  • Mechanic experience
  • Alignment
  • Detailing
  • Clean workspace maintenance
  • Customer retention
  • Flatbed
  • System maintenance
  • POS
  • Preventative maintenance
  • Forklift
  • Computer skills
  • Heavy lifting
  • Automotive glass
  • Adhering to traffic regulations

Certification

  • Forklift Certification September 2023 to Present
  • Pallet Jack Certification
  • Marcos Ayala April 2020 to March 2028
  • Driver's License
  • DOT Physical Certification
  • Class D
  • Pest Control License
  • Pesticide Applicator’s License
  • CPR Certification
  • Electric Pallet Jack Certification

Languages

English
Spanish
Multilingual
Bilingual

Additional Information

I have three or more years of customer service experience. I have two years as a service manager. I have five plus years working on vehicles in automotive service.

Timeline

Drain Technician

Any hour
09.2024 - Current

DI Technician

Cullighan water
10.2021 - 08.2024

Mechanic

Purcell Tire and Rubber
10.2019 - 09.2021

Service Technician

Big O Tires
02.2016 - 09.2019

Service Technician

Holmes Tuttle Ford
05.2014 - 01.2016

General Service Technician

Goodyear Auto Service Center
06.2010 - 04.2014

Head Lot Porter

Fairway
02.2006 - 04.2010

Service Manager

Meineke Car Care Center
04.2003 - 01.2006

Adult Education Program - G.E.D

Pima Community College

Computer Networking - College

Brown Mackie College
Marcos Ayala