Marco V Merida Soberanis
Los Angeles,CA
Summary
Detail-oriented Assistant Manager offers more than 5-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills. Motivated assistant manager with [Number] years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Rite Aid
Los Angeles, CA
09.2023 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Implemented new procedures or systems to improve efficiency within the organization.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Served as a liaison between staff members and senior management personnel.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Truck Driver
Xpress Container Services
Los Angeles, California
10.2021 - 05.2023
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Communicated with dispatchers regarding pickup and delivery times.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Followed appropriate safety procedures for transporting hazardous materials when applicable.
- Reported all accidents or violations to management immediately upon occurrence.
- Verified load against shipping papers to ensure accuracy of shipment.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Provided customer service by responding to inquiries about services offered or directions to destination locations.
- Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, dangerous curves., in order to plan most efficient routes.
In Room Dinning
Hotel Indigo
Los Angeles, California
11.2017 - 05.2021
- Greeted guests in a friendly and professional manner.
- Provided excellent customer service to all guests.
- Took orders accurately and delivered food promptly to the guest's room or suite.
- Checked with guests to ensure that they were satisfied with their meals.
- Performed cashier duties such as taking payments, making change, and processing credit cards.
- Maintained cleanliness of work area throughout shift including wiping down counters, cleaning spills..
- Ensured all safety regulations were followed during the preparation and delivery of food items.
- Answered phone calls from guests to take orders or respond to inquiries.
- Followed proper sanitation standards when handling food items.
- Adhered to company policies and procedures regarding hospitality services at all times.
- Set up trays according to established guidelines for each order.
- Delivered beverages upon request with each meal order.
- Responded quickly and efficiently to any requests from guests in-room dining needs.
- Communicated effectively with kitchen staff regarding special requests or dietary restrictions.
- Inspected finished product prior to delivery ensuring quality control standards were met.
- Replenished condiments as needed on the tray setup before delivering it to the guest's room.
- Maintained knowledge of menu items, their ingredients, preparation methods, presentation techniques, portion sizes, garnishes..
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Processed daily paperwork related to sales transactions including completing checklists and reports.
- Delivered pleasant guest experiences with friendly service and caring demeanor.
- Maintained clean, neat and professional uniform to promote positive corporate image.
- Took telephone orders, billed items to rooms and communicated orders to kitchen.
- Arranged orders on service trays and oversaw sanitation and timeliness of delivery.
- Followed up with guests regarding order quality to satisfaction.
- Prepared silverware roll-ups, took out trash and washed dishes.
Server
Panini Cafe
Beverly Hills, CA
07.2013 - 10.2017
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
Restaurant Manager
Home restaurant
Los Feliz, CA
11.2007 - 03.2013
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Ensured compliance with all food safety regulations and sanitation standards.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Established policies for cash handling procedures to maximize security measures.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
Education
High School Diploma -
William Hobart Taft High School
Woodland Hills, CA06-2001
Some College (No Degree) - Electrical Equipment Installation and Repair
Los Angeles Trade Technical College
Los Angeles, CATimeline
Assistant Manager
Rite Aid
09.2023 - Current
Truck Driver
Xpress Container Services
10.2021 - 05.2023
In Room Dinning
Hotel Indigo
11.2017 - 05.2021
Server
Panini Cafe
07.2013 - 10.2017
Restaurant Manager
Home restaurant
11.2007 - 03.2013
High School Diploma -
William Hobart Taft High School
Some College (No Degree) - Electrical Equipment Installation and Repair
Los Angeles Trade Technical College