Operia Dixon

Work History

Eggleston's Wellness Center/ Program

06.2024 - 04.2025

Maintained clean, safe, and well-organized patient environment.
Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

CVS Pharmacy

Charleston, SC

03.2021 - 01.2022

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Counted and labeled prescriptions with correct item and quantity.
Stocked, labeled and inventoried medication to keep accurate records.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Entered and processed patients' prescriptions into internal system.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Collected co-payments or full payments from customers.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.

VA Medical Center

Charleston, SC

04.2018 - 03.2021

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Counted and labeled prescriptions with correct item and quantity.
Stocked, labeled and inventoried medication to keep accurate records.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Collected co-payments or full payments from customers.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Reviewed and verified customer information and insurance provider information.
Verified patient data and billing information to discover and resolve erroneous bills due to system errors.

MAHLE Behr Charleston

Charleston, SC

04.2015 - 04.2018

Operated machining equipment safely with team of operators.
Complied with company and OSHA safety rules and regulations.
Set up and ran machinery to produce exceptional products for industrial needs.
Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Established parameters for each job to attain high scores on production test.
Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.

IHG - InterContinental Hotels Group

North Charleston, SC

01.2013 - 04.2015

Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Provided customers with information about availability and pricing.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Resolved various issues and discrepancies for customers.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Provided follow through on all calls with confirmations and dissemination of requested information.
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Handled billing information over phone.
Maintained awareness of types of rooms available in different resort locations.
Arranged for group hotel bookings in collaboration with sales department for weddings and special events.