Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marc R. Waring

Cumming,GA

Summary

A professional with over 25 years of experience that spans various IT roles in software implementation, project management, and technical consulting across organizations focused on insurance, e-commerce, supply chain, medical, and finance. Specialized knowledge in Agile/waterfall management styles Business transformation projects Cloud-based implementations e-Commerce software implementations Working with Offshore development teams The ability to organize complex projects and work within a deadline-driven environment

Overview

20
20
years of professional experience

Work History

Delivery Manager

Innova Solutions
06.2022 - 12.2023
  • Day-to-day technical manager for onshore and offshore development teams
  • Building and maintaining technical teams in cloud and/or data center projects
  • Developed complete understanding of business objectives for each client workstream
  • Accountable and responsible for managing work steams to meet business objectives of the initiative successfully
  • Collaborates with development team squads to create work plans, monitors progress, and prepares, reviews and shares meaningful project status reports periodically with all key stakeholders, project resources, and contributors
  • Facilitates and ensures timely, comprehensive, and audience-relevant communication among all project resources and involved parties throughout the lifecycle of the initiative (includes weekly, monthly and quarterly reporting of program results)
  • Working knowledge of software development methodologies, including Waterfall, Agile/Scrum (Spotify), and Hybrid processes
  • Maintains business/internal customer involvement in design choices and changes throughout the project
  • Pro-actively monitors, highlights, and facilitates resolution of potential project risks and issues
  • Works with consultants to resolve development or other issues when identified
  • Hire/Fire responsibility for all team members
  • Meets one-on-one periodically with consultants to provide feedback and support to team members
  • Assists with screening of new candidates
  • Assists with development and deployment as needed building a trusting, service-first team environment where problems are raised and solved
  • Escalating issues or observations
  • Facilitating discussion, decision-making, and conflict resolution
  • Collaborates with team to produce meaningful metrics
  • Establishes processes to support continuous improvement
  • Executive briefing every week.

DevOps Delivery Manager/ Sr Technical Project Manager

Hiscox
04.2017 - 06.2022
  • Implementation of a-year 5 100-million-dollar business transformation project focused on Cloud-based infrastructure, release management, and building CI/CD pipeline
  • Capacity management of team and backlog grooming
  • Facilitation of Product planning and retrospective sessions
  • Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
  • Detailed delivery planning
  • Establish and maintain workstream communications for upper management
  • Responsible for budget and time management of the team
  • Providing direction for Cloud Operations team members, identifying opportunities for team training and skills advancement
  • Contribute to strategic planning for cloud solutions
  • Manage monitoring, updating, optimization, redundancy, and stability of cloud systems
  • Oversight, planning, and execution of departmental cloud technology projects
  • Collaborates with Cloud Architect and other Engineers in developing complex end-to-end Enterprise solutions
  • JIRA/Slack Admin.
  • Developed a streamlined onboarding process for new hires, decreasing ramp-up time and increasing productivity.
  • Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
  • Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.

Project Manager

Manhattan Associates Inc
11.2014 - 02.2017
  • Implementation of market-leading supply chain e-commerce solution projects above 6 Million dollars in revenue
  • Manage all project phases, including initiation, planning, execution, monitoring, control, and closure
  • Coordination with Off-Shore development teams to meet project deliverables
  • Projects require modifications to software and significant amount of development involvement over the life cycle of project
  • Direct activities of the consulting team in a matrixed environment over the life cycle of the project
  • Included are day-to-day activities as well as long-term goals for the team members
  • Responsible for reporting to SR
  • Management regarding hours and budget for each project
  • Ensure milestones are successfully met through oversight of project vehicles and coordination of resources
  • Lead communication with stakeholders and team members through completion of the project
  • Assess, manage, resolve, and escalate (if necessary) risks and issues
  • Bring to completion highly complex technical projects with durations of over a year
  • Implementation of projects that include both waterfall and agile methodologies concurrently
  • Implementation of both cloud-based and traditional server room projects.

Sr.Technical Project Manager /Sr Technical Engineer

McKesson Provider Technologies
10.2008 - 11.2014
  • Designs implements, and manages highly complex, multi-facility McKesson Enterprise Solutions in hospitals throughout the country
  • Solutions provided Physicians, HIM, PFS, and other hospital personnel secure web-based access to electronic medical records resulting in operational efficiencies and significant cost savings
  • Leads multiple technical projects simultaneously (up to 14) and acted as the single point of contact for all technical issues
  • Accountable for the successful technical implementation of projects
  • Implementation of cloud-based projects and traditional data center-based projects
  • Directs coordination and implementation of all server hardware, storage hardware, client PCs, databases, and software installations
  • Designed architecture required to implement the project in hospital environment and all related interfaces necessary for successful implementation
  • Installation, configuration, and troubleshooting of Jboss and Tomcat-based applications
  • Partners with client resources and vendors in planning and executing technical tasks such as environmental assessments, system readiness, storage design, backup design, data conversions, disaster recovery, and custom integration solutions
  • Mentored and provided technical assistance and training to hospital resources and internal team members
  • Act as liaison between EIG Services group and other McKesson divisions for standard practices and procedures
  • Mentor new technical resources and evaluate their performance capabilities
  • Conduct internal resource training on new components of the HPF system
  • Provide front-line support for issue resolution and escalation through the project lifecycle.

Project Manager /Implementation Manager

Satori & Associates, Inc.
09.2003 - 07.2008
  • Developed project plans and ensured milestones were met according to schedule
  • Tracked issues, facilitated resolution, and provided weekly status reports to senior management
  • Responsible for planning and implementation for all software, hardware, and services the company provided including new customer installations, additional software modules for current customers, and database maintenance
  • Responsible for creating and maintaining relationships with key figures of customer base
  • Provided software training for new and current customers on-site and remotely
  • Performed requirement definitions for new and current customers identifying their needs and applying findings to their installation/upgrades
  • Taught various classes on company software and outside software products such as Microsoft SQL and Crystal Reports
  • Responsible for creating and managing project plans for technical support/IT support of the customer base
  • Responsible for relationship between customer and development staff
  • Responsible for creating new process implementation
  • Created support helpdesk process to track outstanding issues more efficiently and to be able to prioritize and schedule resolution of items
  • Critical success factors for this position are experience and poise with solid understanding of the business and how to translate tried and true methodology and practices to a small company environment.

Education

Bachelor of Arts - Business Administration And Management

Kennesaw State College
Atlanta, GA
01.1994

Skills

  • Agile/ Waterfall Management
  • Business Transformation
  • Cloud-based implementations
  • Team Supervision
  • Infrastructure Management
  • Stakeholder Management
  • Software Development Lifecycle
  • Project Scheduling
  • Delivery Management
  • Issue Resolution
  • Kanban Methodology
  • DevOps Practices
  • Relationship Building
  • Excellent Communication

Timeline

Delivery Manager

Innova Solutions
06.2022 - 12.2023

DevOps Delivery Manager/ Sr Technical Project Manager

Hiscox
04.2017 - 06.2022

Project Manager

Manhattan Associates Inc
11.2014 - 02.2017

Sr.Technical Project Manager /Sr Technical Engineer

McKesson Provider Technologies
10.2008 - 11.2014

Project Manager /Implementation Manager

Satori & Associates, Inc.
09.2003 - 07.2008

Bachelor of Arts - Business Administration And Management

Kennesaw State College

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Marc R. Waring