Marcrese McDaniel
Summary
Accomplished Field Application Specialist with nearly seven years of experience in providing expert technical support and training for molecular-based assays and high-throughput instrumentation. Proven ability to collaborate across teams, ensuring successful product implementations while optimizing customer workflows for maximum efficiency. Strong commitment to leveraging technical expertise and interpersonal skills to foster robust client relationships and promote innovative solutions. Passionate about enhancing user experiences and overall success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Field Molecular Applications Specialist
Hologic Inc
San Francisco, CA
08.2018 - Current
- Delivered targeted training and field support activities within my assigned territory (Northern California/Honolulu) to enhance user proficiency and satisfaction with company products and equipment within m.
- Directed comprehensive troubleshooting efforts for hardware, software, chemistry, and LIS issues while fostering effective communication with internal support teams. Cultivated stable relationships between customers and multiple departments at Hologic by acting as a liaison and ensuring timely reporting of field issues to technical support.
- Collaborated with sales team throughout sales process to deliver technical support and facilitate pre-implementation meetings for customer training.
- Facilitated technical support services at professional conferences, addressing participant inquiries and troubleshooting issues.
- Guided customers in mastering Hologic's Open Access platform, ensuring proficient preparation and creation of RT-PCR laboratory developed tests (LDTs) with the Panther Fusion system.
Genetics LIS Implementation Specialist Level 3
SCC Soft Computer
Tampa, FL
07.2014 - 08.2018
- Guided clinical molecular genetics laboratories in configuring existing workflows to align with advanced software solutions for genetic technologies.
- Delivered on-site and Webex training sessions to clients on system configuration and utilization.
- Executed primary responsibilities for two significant projects, enhancing collaboration among four genetics laboratories during initial employment period.
- Delivered two significant projects on schedule, ensuring adherence to implementation timelines.
- Developed detailed training manual and program aimed at enhancing the onboarding experience for new department employees.
Clinical Molecular Genetics Laboratory Technologist
Henry Ford Health System
Detroit, MI
08.2002 - 06.2013
- Performed high complexity molecular biology laboratory procedures/assays (Sanger Sequencing, fragment analysis, etc.) used in the diagnosis, treatment and prevention of genetics (heritable) disease, in a medium throughput clinical genetics laboratory
- Verify, record and report laboratory findings on all performed tests
- Ensured compliance with government requirements, hospital policies and laboratory procedures
- Maintained cleanliness and Q/A of laboratory equipment, instrumentation and work area
- Achievements
- Appointed departmental Morale Committee leader
- Assisted in Multi-Plex Research Initiative with Henry Ford Health System in conjunction with the National Institute of Health/National Human Genome Research Institute (NIH/NHGRI)
- Subject presenter for the Where Opportunity Works (WOW) committee, the new employee orientation program for Henry Ford Health System
Education
Bachelor of Science - Biomedical Sciences
University of South Florida
Tampa, FL08-2002
Bachelor of Science - Biology Premedicine, Spanish Language Studies
Florida A&M University
Tallahassee, FL08-2000
Skills
- Laboratory skills in molecular biology
- Technical troubleshooting skills
- Polymerase chain reaction
- Mutation analysis applications
- Experience with capillary electrophoresis techniques
- Familiarity with CLIA and CAP standards
- Genetic sequencing
- Laboratory Information System (LIS) Implementation and Project Management
- Molecular purification techniques
- Training facilitation
- Phlebotomy
- Fragment analysis techniques
- Southern Blotting techniques
- Laboratory Instrumentation
- Real-time PCR
Certification
MDxT (AAB)
Timeline
Field Molecular Applications Specialist
Hologic Inc
08.2018 - Current
Genetics LIS Implementation Specialist Level 3
SCC Soft Computer
07.2014 - 08.2018
Clinical Molecular Genetics Laboratory Technologist
Henry Ford Health System
08.2002 - 06.2013
Bachelor of Science - Biomedical Sciences
University of South Florida
Bachelor of Science - Biology Premedicine, Spanish Language Studies
Florida A&M University