Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MarcAnthony Suarez

Miami,FL

Summary

Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Fire Rescue Fleet Support Specialist

Miami Dade Fire Rescue
12.2020 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Operated with safety and skill to avoid accidents and delays.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Worked at high traffic venus with MDFR Special Events to provide rescue crews with equipment needed to run emergency calls.
  • Placed station orders to refill missing or expired medical equipment at multiple MDFR Special Event locations.
  • Organized ALS equipment and changed expired medications on ALS equipment.

Protective Equipment Safety Technician

Homestead-Miami Speedway
02.2019 - 12.2020
  • Monitored maintenance records of fire engines to keep vehicles updated
  • Commanded squad throughout duration of active fires in order to combat fire, eliminate danger and assist those in need
  • Assisted with training and development of new firefighters through development of extensive job-related modules
  • Coordinated, scheduled, and maintained team resources to ensure top levels of operational readiness
  • Removed and unloaded packages from trucks for customer deliveries, using extreme care to avoid damage to goods
  • Operated with safety and skill to avoid accidents and delays
  • Secured vehicle to tow truck and checked all attachments for safe operation
  • Fastened chains, straps, covers and binders to secure load during transit
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting
  • Operated transport vehicles and auxiliary equipment
  • Collaborated with other supervisors to maintain smooth inter-departmental communication and operations
  • Organized warehouse space and planned layouts to allow for maximum storage capabilities
  • Analyzed and logged purchase orders
  • Boosted team efficiency by moving materials with forklifts, cranes and other equipment
  • Promoted operational efficiency by maximizing loads on each transfer
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Drove and operated structural pumpers, tankers, ladders and service vehicles to aid in rescue operations.
  • Inspected and tested equipment to locate worn and damaged parts.
  • Conducted routine maintenance activities, including oil changes, tire rotations, fluid replacements and bulb changes.
  • Maximized efficiency by coordinating changing and rotating of tires.
  • Located and fixed tire flats with compounds or physical patches.

Store Manager

Ruffos Pet Club
11.2018 - 06.2019
  • Applied performance data to evaluate and improve operations, targeted to current business conditions and forecasted needs.
  • Devised, deployed and monitored processes to boost long-term business success with optimal sales and profit levels.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Rotated merchandise and displays to feature new products and promotions.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Created work schedules according to sales volume and number of employees.
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintaining tight cost controls and maximizing business operational efficiency.
  • Developed new store location from ground up by hiring and training efficient team.

Custom Protection Officer

G4S Secure Solutions
02.2017 - 11.2018
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
  • Detected suspicious activities and watched for criminal acts and rule infractions
  • Monitored and authorized entrance and departure of employees and visitors
  • Circulated among visitors, patrons and employees to preserve order and protect property
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences
  • Secured all doors in the office and main building after hours
  • Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises
  • Denied entrance to the building to unauthorized persons
  • Monitored and reported suspicious activities to local authorities

Office Coordinator

Center of Advanced Surgical Oncology
04.2015 - 10.2016
  • Maintained a clean, healthy and safe environment.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
  • Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care.
  • Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
  • Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.

Front Desk Clerk

Palmetto General Hospital
06.2014 - 10.2015
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Asked open-ended questions to assess customer needs.
  • Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Developed reputation as an efficient service provider with high levels of accuracy.

Dairy Manager

Winn Dixie
06.2014 - 01.2015
  • Conducted store inventories once per quarter.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
  • Weighed, packaged and labeled meat and seafood products, following proper dating procedures.
  • Reported on weekly sales to management.
  • Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
  • Checked department signage and confirmed proper pricing, making sure sale items accurate.
  • Restocked cases with new merchandise and removed expired items for proper disposal.

Education

Firefighter - Fire Prevention and Safety Technology

Barry University
Hollywood, FL
2017

Emergency Medical Technician - Emergency Medicine

Barry University
Miami, FL
2016

High School Diploma -

City of Hialeah Educational Academy
Hialeah, Florida
06.2014

Skills

  • Strong presentation Skillset
  • ICD-10 (International Classification of Disease Systems)
  • Records management professional
  • Records maintenance professional
  • Creative problem solver
  • Quick learner
  • Computer proficient
  • Organizational skills
  • Microsoft Office proficiency
  • Team management
  • Problem resolution
  • Self-motivated
  • Team building

Certification

  • CPR & AED certified through American Heart Association.
  • FEMA IS-00005.a Homeland Security, An introduction to Hazardous Materials.
  • FEMA IS-00230.d Homeland Security, Fundamentals of Emergency Management.
  • FEMA IS-00800.b Homeland Security, National Response Framework.
  • FEMA IS-00200.b Homeland Security, Single Resources and Initial Action Incident.
  • FEMA IS-00700.a Homeland Security, National Security Management System (NIMS).
  • FEMA IS-00100.b Homeland Security, Introduction to Incident Command System.
  • FEMA I-100 Homeland Security, Intro to ICS
  • S-190 Intro to Fire Behavior.
  • S-130 Basic Wildland Firefighter.
  • L-180 Human Factors on the Fire Line.
  • S-110 Orientation to Fire Supression.
  • Emergency Medical Responder.
  • Emergency Vehicle Operator Course. (Evoc)
  • Hazardous Material Awareness & Operations.

Timeline

Fire Rescue Fleet Support Specialist

Miami Dade Fire Rescue
12.2020 - Current

Protective Equipment Safety Technician

Homestead-Miami Speedway
02.2019 - 12.2020

Store Manager

Ruffos Pet Club
11.2018 - 06.2019

Custom Protection Officer

G4S Secure Solutions
02.2017 - 11.2018

Office Coordinator

Center of Advanced Surgical Oncology
04.2015 - 10.2016

Front Desk Clerk

Palmetto General Hospital
06.2014 - 10.2015

Dairy Manager

Winn Dixie
06.2014 - 01.2015

Emergency Medical Technician - Emergency Medicine

Barry University

Firefighter - Fire Prevention and Safety Technology

Barry University

High School Diploma -

City of Hialeah Educational Academy

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