Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcus Griffin

Chicago,Illinois

Summary

Highly skilled Cyber Security Analyst / Solutions Engineer with experience in implementing, teaching, researching and maintaining complex technical solutions. Proven ability to analyze business needs for growth or potential threats and translate them into technical solutions. Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies. Knowledgeable in various programming languages such as SQL and Python. Comfortable in cloud computing, network infrastructure, PCI DSS, NIST, ISO 27001, HIPAA and other security frameworks and databases. Excellent communication and project management skills, able to lead cross-functional teams and collaborate to deliver successful projects. Strong ability to adapt and learn new technologies quickly. Working certifications in AWS, CompTIA - A+, Security+, Hubspot, Splunk, IDS and Salesforce. Both engaging and personable with the ability to Independently solves problems and keep self or team on task to handle diverse business requirements or regulatory compliance.

Overview

10
10
years of professional experience

Work History

Midmarket Account Executive

YELP
08.2018 - 01.2020
  • Delivered 10+ technical sales presentations weekly to prospects and presented benefits and value of products.
  • Arrange and conduct in-person and web-based consultative meetings as necessary to support presales activities (e.g., discovery, requirements analysis, demonstration, etc.) with customers and prospects.
  • Experience with CRM applications to successfully manage leads, opportunities and accounts.
  • Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
  • Built and strengthened relationships with new and existing accounts to drive revenue growth to 15k monthly.
  • Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
  • Stayed abreast of competitive landscape and emerging technologies to best position brand in global marketplace.

Lab Supervisor / Orientation Coordinator/ AS. Dean

Ombudsman South High School
10.2014 - 07.2018
  • Configured hardware and software devices to set up work stations for employees and students.
  • Collaborated with counselors and social workers to create academic plans and assisted in curriculum development for existing and incoming students.
  • Execute weekly orientation presentations for new students and teachers demoing cloud computing softwear and best workflow practices.
  • Implemented FAFSA demoing workshops for exiting seniors through partnerships with post-secondary counselors which increased compliance to 86%.
  • Facilitated group activities among assigned students to promote community bonds through engaging events and improve student work programs by 13%.
  • Tutor students in math, reading, science, art and music for grades 9th -12th as well as Facilitated learning opportunities on campus and with community which promoted skill acquisition and credit recovery by 56%.
  • Conducted monthly security audits to identify vulnerabilities as well as developed plans to safeguard files against modification, destruction, or disclosure
  • Monitored computer virus reports to determine when to update virus protection systems and reduce security risk.
  • Performed risk analyses to identify appropriate security countermeasures and completed vulnerability scans to identify at risk systems and remediate issues.

Account Specialist

Uber
08.2012 - 10.2014
  • On boarded over 50+ new driver-partners weekly onto system by reviewing, maintaining and organizing driver-partner documentation
  • Worked collaboratively with other departments to streamline processes and build loyalty among new users
  • Reviewed and resolved driver complaints and incidents of riders.
  • Reviewed account activity to assess financial status and evaluate discrepancies.
  • Completed routine and complex account updates to resolve problems.

Account Care Specialist

Grub Hub
02.2011 - 08.2012
  • Performed and documented real-time demonstrations of SaaS and PaaS software to businesses to update orders, driver profiles, and restaurant account settings.
  • Partnered with other Care and Delivery Operation team in effort to resolve all driver and restaurant questions and to create overall customer and Driver Partner satisfaction while supporting contacts through e-mail, tickets, inbound and outbound calls.
  • Consulted with businesses to evaluate customers' potential needs to make appropriate recommendations in order to increase sales growth.
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
  • Communicated with approximately 100+ clients daily to understand needs and explain product value.

Market Research Analyst

Blackstone Group
09.2009 - 01.2011
  • Conducted 25+ qualitative and quantitative consumer surveys daily for organization share holders Developed prospect and client relationships through various communication methods and presentations.
  • Created and presented real-time reports on current market conditions to upper management.
  • Created and managed database of information gathered from research.
  • Collated information to interpret data for clients.
  • Conducted end-to-end market research processes through primary and secondary research methods
  • Collected and analyzed data on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand.
  • Analyzed survey data and generated insights by importing data sheets from survey projects into survey analysis software.

Education

Google Cybersecurity Professional Certificate

Google IT Support Professional Certificate

Bachelor of Science -

Western Governors University
Salt Lake City, UT
01.2024

Associate of Arts - Communications

Harold Washington College
Chicago, IL
05.2006

Skills

  • Account servicing
  • Relationship building and management
  • Customer presentations
  • Forecast preparation
  • Hubspot
  • Strategic selling
  • Tic -Tac-Toe champion
  • Consulting
  • Microsoft Office Suite
  • Team Leadership
  • Strategic planning
  • Salesforce
  • Risk Management Framework
  • Splunk SIEM
  • Risk Mitigation
  • Preventative Maintenance
  • Qualys Cloud Platform
  • Vulnerability and Penetration Testing
  • Wire Shark Software
  • Patch Management

Timeline

Midmarket Account Executive

YELP
08.2018 - 01.2020

Lab Supervisor / Orientation Coordinator/ AS. Dean

Ombudsman South High School
10.2014 - 07.2018

Account Specialist

Uber
08.2012 - 10.2014

Account Care Specialist

Grub Hub
02.2011 - 08.2012

Market Research Analyst

Blackstone Group
09.2009 - 01.2011

Google Cybersecurity Professional Certificate

Google IT Support Professional Certificate

Bachelor of Science -

Western Governors University

Associate of Arts - Communications

Harold Washington College
Marcus Griffin