Marcus Alexander
Midway City,OK
Summary
Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Carpet Cleaning Technician
Rasa Floors
02.2011 - 03.2012
- Utilized advanced equipment to effectively remove stains, dirt, allergens, and odors from carpets without causing damage.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Built strong relationships with clients by providing outstanding customer service and follow-up support.
- Addressed challenging situations calmly, resolving issues quickly while maintaining professional demeanor toward both clients and colleagues alike.
- Inspected cleaning sites to provide cost estimates to customers.
- Identified appropriate spotting agents to use on persistent stains.
Overnight Stocker
Fort Hood Commissary
02.2010 - 05.2011
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.
Carpet Technician
UCS Cleaning
07.2007 - 04.2009
- Removed existing flooring materials and prepared area for installation of new products.
- Laid or repaired tile to meet small-scale and large-scale project requirements.
- Operated hand and power tools.
- Instructed customers, building managers, and custodians on flooring maintenance and care procedures.
- Reported emerging safety issues to management and helped to implement solutions using available resources.
- Coordinated upcoming projects with management and assisted in compiling project materials lists.
- Performed advanced stain removal techniques for successful results in challenging situations.
- Increased repeat business with exceptional attention to detail and superior customer service skills.
- Safeguarded client property while working, ensuring minimal disruptions during service appointments.
- Worked with speed, accuracy and safety to complete residential, commercial and institutional jobs.
Vending Route Driver
Canteen Vending
09.2006 - 06.2007
- Streamlined communication between clients, management, and coworkers through detailed reporting of daily activities and any concerns or suggestions for improvement.
- Maintained optimal product stock levels with regular inventory checks and reordering as needed.
- Increased product visibility with attractive display arrangements that enticed customers to make purchases.
- Minimized product waste by closely monitoring expiration dates and rotating items accordingly.
- Managed cash collections from machines, accurately counting funds and depositing them according to company procedures.
- Maintained trucks while in use and inspected vehicles and mechanical tools before and after long haul drives.
Combat Engineer
US Army
04.2003 - 08.2006
- Placed explosives and performed mine-sweeping activities on land.
- Increased unit proficiency by leading rigorous training exercises in demolitions, mine warfare, and obstacle construction.
- Maintained 100% accountability of assigned equipment worth more than$5,000.
- Located mines through both visual means and use of mine detectors, neutralizing all enemy threats and booby traps.
- Trained in use of tear gas, passive ordnance, and explosives.
- Supported infrastructure development projects, contributing to the stability of local communities in conflict zones.
- Assured mission success with accurate reconnaissance reports on enemy positions, terrain features, and obstacles.
- Expedited troop mobility with well-executed breaching techniques for natural or man-made obstacles during missions.
- Upheld code of conduct and maintained professionalism in stressful situations.
Education
MBA - Business
Central Texas College
Killeen, TX05.2028
High School Diploma -
Waxahachie High School
Waxahachie, TX05.2000
Skills
- Detail Oriented
- Chemical Handling
- Eco-friendly Cleaning
- Odor Control
- Salesmanship
- Deep stain removal
- Deodorizing treatments
- Carpet repair
- Multitasking Abilities
- Adaptable and Flexible
- Reliability
- Organizational Skills
- Excellent Communication
- Decision-Making
- Task Prioritization
- Analytical Thinking
- Professional Demeanor
Timeline
Carpet Cleaning Technician
Rasa Floors
02.2011 - 03.2012
Overnight Stocker
Fort Hood Commissary
02.2010 - 05.2011
Carpet Technician
UCS Cleaning
07.2007 - 04.2009
Vending Route Driver
Canteen Vending
09.2006 - 06.2007
Combat Engineer
US Army
04.2003 - 08.2006
MBA - Business
Central Texas College
High School Diploma -
Waxahachie High School
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