Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Marcus Alexander Kemp

San Pablo,CA

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

7
7
years of professional experience

Work History

Barber

Royal Kutz
Richmond, CA
10.2023 - 01.2024
  • Shaped beards and trimmed moustaches with clippers and scissors.
  • Delivered superior beard care with trimming, shaping or lather and shave services.
  • Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Followed established procedures for cutting hair according to customer requests.
  • Participated in promotional activities designed to increase business revenue.
  • Cleaned and sterilized scissors, combs and clippers in alignment with safety and sanitation standards.
  • Communicated effectively with customers to create a pleasant experience.
  • Reviewed client feedback forms after each appointment to measure satisfaction levels.
  • Established a professional relationship with clients by providing quality haircuts and styling services.

Student

Moler Barber College
San Pablo, CA
04.2023 - 10.2023
  • Gave clients complimentary face, neck and scalp massages to promote relaxation.
  • Handled incoming phone calls and scheduled appointments.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
  • Sanitized equipment and parts and maintained work areas in neat fashion.

Store Manager

Rodeo Grocery
Rodeo, CA
04.2022 - 04.2023
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Planned special promotions or discounts based on market trends.
  • Maintained accurate records of employee performance reviews.
  • Provided feedback on marketing campaigns to improve effectiveness.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Resolved customer complaints in a timely manner.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Understood and followed oral and written directions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Preload Supervisor

UPS
Richmond, CA
07.2019 - 02.2022
  • Assessed job sites to determine work needed.
  • Checked loaded materials compared to work orders for correctness.
  • Resolved customer complaints promptly and professionally.
  • Presented and explained work orders to team.
  • Prepared detailed reports on inventory operations, stock levels and damages.
  • Performed weekly inventory checks of materials and supplies needed for operations.
  • Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
  • Maintained accurate inventory accounts through good recordkeeping practices and regular counts.
  • Reported employee time, job expenses and inspections results in work records.
  • Oversaw efficient loading and unloading of trucks and trailers to meet tight daily schedules.
  • Supervised daily staffing requirements to ensure adequate coverage of workloads.
  • Worked with dispatchers and outbound production team to enhance service delivery for customers.
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Sheet Metal Worker

West coast fabricators
Richmond, CA
01.2017 - 01.2019
  • Operated machinery such as shears, brakes, presses, punches, notches and forming machines to shape sheet metal parts.
  • Fabricated sheet metal products according to customer specifications and drawings.
  • Used power tools to grind, sand and polish metals, plastics and wood products.
  • Measured dimensions of completed work pieces to ensure conformance to specifications.
  • Cleaned all tools after each use following standard safety procedures.
  • Ensured compliance with safety regulations while performing job duties.
  • Verified product quality by checking products for accuracy and completing necessary adjustments.
  • Applied sealants to joints between sections of sheet metal ducts.
  • Constructed frames by bending flat sheets into specified shapes using hammers or press brakes.
  • Worked with a variety of metals including aluminum, steel, stainless steel, copper and brass.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.

Custodian

2K Games Inc.
San Rafael, CA
01.2017 - 01.2018
  • Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
  • Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
  • Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Assisting with special projects related to custodial care as assigned by supervisor or manager.
  • Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.
  • Adhering strictly to health and safety regulations while performing duties.
  • Moved equipment and furniture to thoroughly clean space.
  • Followed company uniform, performance and security policies with every job.
  • Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.

Stay at Home Parent Covid 19

Self-employed
PreloadMolerKutz
  • Covid 19 had everyone at their homes for a period of time. I was a stay at home parent for my two daughters.

Education

Chemistry

San Bernardino Valley College
San Bernardino, CA

Skills

  • Outstanding Customer Service
  • Facial Trimming
  • Business Management
  • Hair Artistry Professional
  • Quick Learner
  • Networking Expertise
  • Cleaning and Sanitation
  • Policy Implementation
  • Staff Development
  • Team Leadership
  • Time Management
  • Verbal and Written Communication
  • Appointment Scheduling
  • Cleanliness and Sanitation
  • Work Planning
  • Facilities Maintenance
  • Work Prioritization
  • Materials Ordering
  • Dependable and Responsible
  • Customer Communication
  • Equipment Disinfection
  • Relationship Building
  • Information Collection and Recording

Accomplishments

USMC

Timeline

Barber

Royal Kutz
10.2023 - 01.2024

Student

Moler Barber College
04.2023 - 10.2023

Store Manager

Rodeo Grocery
04.2022 - 04.2023

Preload Supervisor

UPS
07.2019 - 02.2022

Sheet Metal Worker

West coast fabricators
01.2017 - 01.2019

Custodian

2K Games Inc.
01.2017 - 01.2018

Stay at Home Parent Covid 19

Self-employed

Chemistry

San Bernardino Valley College

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Marcus Alexander Kemp