Marcus Allenbach
New Orleans,LA
Summary
I am a high performance operations manager that understands the restaurant as a whole. I have strong comprehension on labor, COGs, and dissecting a P&L. Major focus on training managers on all the levers and tools to make the business a successful one. I have demonstrated the ability to be flexible by completing an array of different jobs and roles. I'm comfortable with making pivots in strategy to keep up with every changing trends. Most of all through positive professionalism I have aligned employees to reach the vision of the business.
Overview
25
25
years of professional experience
Work History
Director of Hospitality
Force Majeure Winery
Walla Walla, WA
03.2024 - 01.2025
- Developed and implemented strategies for customer service excellence.
- Established relationships with vendors to secure competitive pricing and services.
- Assisted in the development of long-term strategies for growth within the hospitality sector.
- Created, managed and monitored budgets to ensure financial responsibility.
- Provided leadership, guidance and support to team members in order to achieve organizational objectives.
- Provided guest assistance and information regarding local attractions and points of interest.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Assistant Manager
Rotie Cellars
Milton-Freewater, United States
01.2021 - 03.2024
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Server Manager
Sushi Kashiba
Seattle, United States
03.2019 - 11.2020
- Developed policies, procedures, and standards for server management and maintenance.
- Collected cash sales from employees to properly tip each server after shift.
- Motivated staff through acknowledgment of hard work and achievements.
- Pitched in to deliver food and beverages to tables during high-volume periods.
Director of Operations
Belltown Hospitality Group
Greater Seattle
01.2014 - 03.2019
- Managed day-to-day operations of a large staff in multiple departments.
- Directed the operations and logistics of a multi-million dollar business.
- Created policies and procedures for improved workflow processes.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Maintained budgeting documents for accurate tracking of expenses.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Provided leadership and guidance to subordinate managers and supervisors.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
General Manager
Oddfellows Cafe & Bar
09.2012 - 01.2014
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Supervised employees through planning, assignments, and direction.
Bar Manager
Locol Barley & Vine
05.2011 - 09.2012
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and implemented bartender training programs, policies and procedures.
Bartender
Tom Douglas Restaurants
03.2009 - 05.2011
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Attended regular training sessions to stay updated on new products or trends.
- Developed good working relationships with fellow employees through effective communication.
Wine Captain/Manager
Wild Ginger Restaurant
Seattle, WA
01.2007 - 03.2010
- Created monthly reports for senior management summarizing operational performance metrics.
- Provided leadership during times of organizational change or crisis situations.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Trained employees on additional job positions to maintain coverage of roles.
Restaurant Manager
Dickie Brennan & Co.
New Orleans, LA
02.2002 - 12.2007
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Adhered to all health department regulations regarding food storage and preparation.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved conflicts among employees in an effective manner.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
Server/Captain
EMERIL'S TCHOUP CHOP, L.L.C.
03.2000 - 08.2002
Skills
- Food Service
- Restaurant Management
- Restaurants
- Guest relations management
- Employee engagement
- Sales management
- Menu development
- Staff training and development
- Recruitment and hiring
- Social media marketing
- Basic accounting
- Team member development
- Guest conflict resolution
Timeline
Director of Hospitality
Force Majeure Winery
03.2024 - 01.2025
Assistant Manager
Rotie Cellars
01.2021 - 03.2024
Server Manager
Sushi Kashiba
03.2019 - 11.2020
Director of Operations
Belltown Hospitality Group
01.2014 - 03.2019
General Manager
Oddfellows Cafe & Bar
09.2012 - 01.2014
Bar Manager
Locol Barley & Vine
05.2011 - 09.2012
Bartender
Tom Douglas Restaurants
03.2009 - 05.2011
Wine Captain/Manager
Wild Ginger Restaurant
01.2007 - 03.2010
Restaurant Manager
Dickie Brennan & Co.
02.2002 - 12.2007
Server/Captain
EMERIL'S TCHOUP CHOP, L.L.C.
03.2000 - 08.2002
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