Marcus Armstrong
Fruitland Park,FL
Summary
Dynamic professional adept at aligning customer needs with organizational objectives to ensure satisfaction and efficiency. Proven track record of ownership and initiative in tasks, leading to impactful results. Quick and effective decision-making abilities complement a strong focus on maintaining excellent customer rapport. Thrives in fast-paced, deadline-driven environments while consistently delivering high-quality outcomes under pressure.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Betterlife Academy
07.2025 - Current
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Used Software to document patient information, progress notes, and treatment plans.
- Supported client using principles of applied behavior analysis.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Worked as part of collaborative team to address changing needs of children and families.
Behavioral Tech
Lifestream Behavioral Hospital
11.2021 - 07.2025
- Facilitated consumer admissions through bathing, shampooing, and vital sign monitoring.
- Monitored consumers continuously to ensure safety.
- Facilitated management of impulsive, violent, and uncooperative consumers.
- Conducted therapeutic group sessions about life events and experiences with clients, establishing both short- and long-term goals.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
Drain/Sewer Technician
Zoom Drain
01.2020 - 11.2021
- Utilized mechanical snakes, water-jetters, and video inspection equipment for effective maintenance.
- Performed minor repairs efficiently.
- Handled company truck logistics and spending account management.
- Performed cleaning and installation of Storm/French Drains.
- Cleaned main and secondary drains in homes and commercial buildings using cable or high-pressure water jets.
- Explained features and benefits of solution to obtain agreement for services before performing work.
- Unclogged sewers, kitchen and bathroom sinks and tubs using plumbing snakes and machines.
Local Sort Supervisor
UPS
01.2020 - 11.2021
- Executed assigned tasks while adhering to safety protocols.
- Managed effective employee training and supervision.
- Fostered teamwork in a diverse workplace.
- Performed audits to ensure compliance with regulations.
- Analyzed safety reports for compliance.
- Identifies training requirements to create ongoing development strategies.
- Delivered constructive feedback and assistance.
- Evaluates performance and addresses individual and group issues.
- Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
- Inspected items for damage or defects before sorting as part of quality control process.
Customer Service Representative
Waste Management
04.2019 - 01.2020
- Demonstrated strong customer service, multitasking, and technical proficiency in managing complex interactions.
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
At&t Call Center
07.2018 - 04.2019
- Handled diverse customer service and administrative tasks to address concerns promptly.
- Advised customers on merchandise selection tailored to their needs.
- Engaged customers with information on current sales and promotions.
- Addressed service updates and facilitated payment transactions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
Education
High School Diploma - undefined
Tavares High School
05.2008
Skills
- Resolution-Oriented
- Team Leadership
- Reliable/Dependable
- Analytical
- Clerical Knowledge
- Approachable
- Behavior modification techniques
- Applied behavior analysis
Certification
Registered Behavioral Technician (RBT) with license number 23-285701
Timeline
Registered Behavior Technician
Betterlife Academy
07.2025 - Current
Behavioral Tech
Lifestream Behavioral Hospital
11.2021 - 07.2025
Drain/Sewer Technician
Zoom Drain
01.2020 - 11.2021
Local Sort Supervisor
UPS
01.2020 - 11.2021
Customer Service Representative
Waste Management
04.2019 - 01.2020
Customer Service Representative
At&t Call Center
07.2018 - 04.2019
High School Diploma - undefined
Tavares High School
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