Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marcus Arnold

Castle Rock,CO

Summary

Accomplished Lead Non-Commissioned Officer at USAF, adept in inventory management and building customer trust. Spearheaded initiatives to revamp warehouse processes, boosting efficiency by 97%. Skilled in creative solutions and team collaboration, consistently achieving high customer satisfaction. Expertise in trend evaluations and database conversion, driving revenue generation and operational excellence.

Professional in operational management with track record of driving efficient processes and optimizing performance. Adept at implementing strategies that align with organizational goals and fostering collaborative work environments. Known for adaptability and reliability in dynamic settings, ensuring seamless team operations and goal achievement.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Lead Non Commissioned Officer of Customer Service

USAF
01.2021 - 11.2023
  • Provided primary customer support to internal and external customers equaling to 83 active personnel including civilian, military and contracting individuals
  • Maintained 100% customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Communicated with clients regarding account services, statements, and balances.
  • Initiated investigations of over 24 agencies into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
  • Trained new staff ranging of 19 individuals on job duties, company policies and safety procedures for rapid onboarding.
  • Researched developments in applicable regulations to advise management on necessary changes to company policies.
  • Redesigned and revamped warehouse layout to accommodate new equipment, maximize space utilization by 60% and optimize processes.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate 100% accuracy and product availability.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Oversaw and motivated team of 6 employees in warehouse to increase efficiency by 97%.

Flight Service Center Manager

USAF
01.2019 - 01.2021
  • Kept corporate departments and customers updated on critical shipments, while also nurturing foreign and domestic relationships
  • Prepared variety of different written communications, reports and documents.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Trained 5 different agencies, discussing company policies and safety procedures for rapid onboarding.
  • Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
  • Developed and implemented training classes to educate team members and community residents.
  • Monitored company inventory to keep stock levels and databases updated.
  • Directed shipping and receiving of wide range of products daily.
  • Conducted exstensive research to address shipping errors and packaging mistakes.
  • Worked with vendors to schedule daily pickups and weekly deliveries of 100 assets, valuing over $1mil on average.
  • Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Tracked production and quality control systems over 3 warehouses to proactively identify deficiencies.
  • Collaborated with manufacturing and supply chain management.
  • Organized records of vehicles, schedules and completed orders to obtain maximum oversight on maintained vehicles.
  • Integrated warehouse operations with existing and new business processes to double existing processes efficiency

Storage and Issue Warehouse Apprentice

USAF
01.2017 - 01.2019
  • Performed routine data entry or document management.
  • Checked packages and merchandise for damage and notified vendors.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
  • Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Simplified shipping and receiving processes for improved workflow.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Stocked designated items on shelves, end caps and displays.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
  • Picked and packed order items.
  • Planned and scheduled projects and directly performed installations.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Transported merchandise pallets to move in warehouse.
  • Supervised and trained new staff in performing census.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Followed orders precisely for correct items, sizes and quantities.
  • Recorded daily activities for inventory control.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.

Education

High School Diploma - General Studies

Meade Senior High School
Fort Meade, Md

Skills

  • Building Customer Trust and Loyalty
  • Creative Solutions
  • Courteous with Strong Service Mindset
  • Patient and Empathetic
  • Team-Oriented and Cooperative
  • Inventory Management
  • Trend Evaluations
  • Database Conversion
  • Revenue Generation

Certification

  • Licensed Massage therapist
  • Professional Supply Chain Management (PSMCP) lvl 1
  • Cyber awareness Certified
  • Certified Volunteer Victim Advocate of USAF (NOVA)

Timeline

Lead Non Commissioned Officer of Customer Service

USAF
01.2021 - 11.2023

Flight Service Center Manager

USAF
01.2019 - 01.2021

Storage and Issue Warehouse Apprentice

USAF
01.2017 - 01.2019

High School Diploma - General Studies

Meade Senior High School

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