Marcus Banks
Harker Heights,TX
Summary
Dynamic sales professional with a proven track record at Rooms To Go, adept in interior design and customer service. Excelled in enhancing customer satisfaction and loyalty through exceptional service and furniture selection advice. Skilled in problem-solving and teamwork, consistently meeting sales targets. Demonstrates strong communication and a knack for fostering repeat business. An absolute people person even on their bad days. I truly find joy in helping people.
Overview
12
12
years of professional experience
Work History
Furniture Sales Associate
Rooms To Go
06.2023 - 11.2024
- Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Contributed to a positive and welcoming store environment through excellent customer service skills.
- Built strong relationships with clients, resulting in repeat business and a loyal customer base.
- Increased store revenue by effectively upselling furniture and accessory items to customers.
- Attained monthly sales targets consistently by employing effective closing techniques during client interactions.
- Maintained up-to-date knowledge of current trends, styles, and materials used in the furniture industry.
- Updated customers on scheduled deliveries of furniture to homes.
- Assisted customers in selecting the perfect furniture pieces for their homes or offices using expertise in color coordination and space planning.
Furniture Sales Associate
Bob Mills Furniture
02.2017 - 04.2023
- Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Contributed to a positive and welcoming store environment through excellent customer service skills.
- Built strong relationships with clients, resulting in repeat business and a loyal customer base.
- Increased store revenue by effectively upselling furniture and accessory items to customers.
- Attained monthly sales targets consistently by employing effective closing techniques during client interactions.
- Maintained up-to-date knowledge of current trends, styles, and materials used in the furniture industry.
- Updated customers on scheduled deliveries of furniture to homes.
- Assisted customers in selecting the perfect furniture pieces for their homes or offices using expertise in color coordination and space planning.
- Used blueprints to best design furniture layouts for homes and apartments, presenting these layouts to clients for review and approval.
- Coordinated delivery schedules with warehouse staff and third-party carriers to ensure prompt and accurate order fulfillment for customers.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Effectively resolved customer complaints or issues related to product quality or delivery delays, maintaining high levels of satisfaction.
- Cultivated relationships with vendors and distributors to negotiate best available prices.
- Enhanced customer satisfaction by providing personalized recommendations based on their specific needs and preferences.
- Consulted on design of model homes for furniture placement based on layout and lighting.
- Communicated with clients to find and design layout best suited for client needs and location.
- Conducted regular follow-ups with customers after their purchase to ensure satisfaction and address any concerns or questions, leading to increased customer loyalty.
- Worked within budgetary constraints to advise quality and design of furniture in houses, apartments and mobile homes.
- Implemented effective up-selling techniques, increasing average transaction value.
- Provided personalized furniture recommendations, leading to repeat business and customer loyalty.
- Coordinated with delivery team to ensure prompt and accurate order fulfillment, enhancing customer satisfaction.
- Collaborated with management team to identify and implement strategies that improved store performance.
- Maintained up-to-date understanding of inventory, ensuring quick and accurate information was provided to customers.
- Resolved customer complaints with empathy and efficiency, restoring customer confidence and preserving store's reputation.
- Advocated for customer, working closely with suppliers to expedite special order requests and meet customer expectations.
- Increased store revenue by effectively showcasing furniture features to customers, leading to informed purchasing decisions.
- Developed strong relationships with customers to understand their needs, guiding them to perfect furniture solutions.
Men's Suit Specialist
Dillards Department Store
03.2015 - 02.2017
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Kitchen Team Leader
Chick-fil-A
03.2013 - 01.2015
- Managed scheduling for kitchen staff, ensuring proper coverage during peak service hours.
- Ensured compliance with health department regulations through diligent inspection of sanitation practices in the kitchen area.
- Established positive working relationships among team members by fostering open communication channels.
- Implemented staff training programs to improve cooking techniques and kitchen safety standards.
- Promoted teamwork among staff members through regular meetings, constructive feedback sessions, and employee recognition initiatives.
- Reduced waste and controlled costs with careful inventory management and menu planning.
- Evaluated individual performance of team members providing coaching when needed leading to overall improvements in skill level.
Education
High School Diploma -
Harker Heights Highschool
Harker Heights, TX06-2008
Skills
- Computer skills
- Store cleaning
- Furniture assembly
- Interior design
- Sales reporting
- Teamwork
- Teamwork and collaboration
- Friendly and helpful
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Customer assistance
- Strong communication and interpersonal skills
- Problem-solving abilities
- Multitasking Abilities
Timeline
Furniture Sales Associate
Rooms To Go
06.2023 - 11.2024
Furniture Sales Associate
Bob Mills Furniture
02.2017 - 04.2023
Men's Suit Specialist
Dillards Department Store
03.2015 - 02.2017
Kitchen Team Leader
Chick-fil-A
03.2013 - 01.2015
High School Diploma -
Harker Heights Highschool
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